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Discussion Starter · #1 ·
Ive got a situation that I have not have happen before.

There is a manufacturer that we have promoted, sold and installed products of for the last 9 years. We are considered 'dealers' and buy directly from the manufacturer. For extra material and there usualy is a small amount per job, we can return it for credit to be applied to a future purchase or a refund minus restocking fees. Pretty normal procedure I would say for any supply house or manufacturer.
Even though we have had some quality crontrol issues with them in the past that they had taken care of and besides some other issues we continued to allow trust.

What has happened is in late Dec. 09' we received preapproval for the return and brought back some extra material we had ( over $2000 worth ).
At the time of return they had just started inventory that was sheduled to last a couple days but was extended some due to some new software issues.

When we dropped the material off, received no confirmation of delivery and were told that it may be a couple of days due to the inventory. No problem, I thought,

Well here we are 3 weeks and 2 follow up messages later and our contact says she hasnt received the paperwork from the shop yet and it should be a couple of days. She has said that both times.
We do have part of a email meassge that indicates the shop received the material and everything was in good shape.

We have asked for a refund rather then material credit and realy have no real record of what was actualy dropped off. Only a prior list of what was going to be returned as well as authorization to do so.

Doesnt feel good and its starting to feel like they are stalling. They are an out of state manufacturer that expanded when the money was flowing and deal in residential metal roofing.
An area that has been hit because of the economy as well as the credit crunch.


What does this sound like to you?
Thanks guys!
 

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Wood Craftsman
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Documentation,documentation,documentation.

What has happened is in late Dec. 09' we received preapproval for the return and brought back some extra material we had ( over $2000 worth ).
At the time of return they had just started inventory that was sheduled to last a couple days but was extended some due to some new software issues.

When we dropped the material off, received no confirmation of delivery and were told that it may be a couple of days due to the inventory. No problem, I thought,

Well here we are 3 weeks and 2 follow up messages later and our contact says she hasn't received the paperwork from the shop yet and it should be a couple of days. She has said that both times.
We do have part of a email message that indicates the shop received the material and everything was in good shape.

We have asked for a refund rather then material credit and really have no real record of what was actually dropped off. Only a prior list of what was going to be returned as well as authorization to do so.

Doesn't feel good and its starting to feel like they are stalling. They are an out of state manufacturer that expanded when the money was flowing and deal in residential metal roofing.
An area that has been hit because of the economy as well as the credit crunch.


What does this sound like to you?
Thanks guys!

Red,
I am sorry to hear that you are having a problem getting your return. From what you are saying you ,have no "documentation" of the return, or what and how much was returned? But you did get the "approval "for the return- not the same obviously .
Personally, when it comes to crediting my accounts, in your case, cash return- you should have had a "cash" return manifest with an invoice#",with your company information,what was returned ,the Date it was returned ,,,, approved and signed by the wholesaler & with your signature,etc,,etc,,.-IN MY HAND, otherwise- it's going back with me in my Van.
I don't mean to sound harsh-seriously, but why didn't you get a recorded return invoice ? If they said they couldn't at that point while doing inventory- I would have loaded it all back on if they could not give me the proper invoice of my return for my records. I review every document they give me when it comes to credits-(and found mistakes) anything involving finances- just to protect myself. People make mistakes as you know, who is to say what you returned if they didn't go through and give you the proper invoice. do you have any other documentation other than what you stated in your post other than an email? I really hope you get this problem worked out Red:sad:. :thumbsup:
 

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Discussion Starter · #3 · (Edited)
I don't mean to sound harsh-seriously, but why didn't you get a recorded return invoice
Harsh and straight is okay.
Without sounding like a dummy, it was trust that I have extended before but for not so much.
And yes, I understand about mistakes but this one doesnt feel like one because of the same story each time I inquire. The reply is we will work on it and the return should be processed in a couple of days.

What I have as far as documentation is a 'RMA' ( return material authorization ) with the list of items that are indicated to be brought back as well as a email a week later indicatiing a reciept of material and the condition of said material.

I know you are right.
In fact I usualy cover myself pretty well for no other reason as to avoid a misunderstanding or mistake.
 

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Wood Craftsman
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been there ,done that, won't do it again.

Well Red,
I learned my lesson as well a long time ago , live and learn curve experience. So you do have exactly what, and how much was returned "documented". as long as you have that(from your distributor) to back you up -your good:thumbsup:. Maybe they aren't doing so well; as you stated, and are trying to delay things to accommodate you and god knows who else,unfortunately you don't have any control what they are doing on their end. At any rate, just stay on top of the situation and try not to loose your cool-:furious:but like I said I would stay on top of this and best of luck getting this resolved:thumbsup:
 

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It sounds to me like they are waiting for some economic magic to occur while stalling you.
I hope things work out for you.
 

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Red my word to you is I got burned last year bad, I let down my guard to one Kitchen company.

It seems that you can't trust anyone, or when you feel you can one person ruins it for the others.
 

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I bet you youngins' are real jealous of dem good ol' days when a hand shake meant somethin'

Sam, Walter, Mr Robidoux, Frank, Robert, and a few more vendors, almost too many to remember, cabinet companies and local suppliers, plumbers electricians all mostly WWII vets or depression era Americans that you could trust with your life! The vendors I grew up with are all gone.

Where a hand shake was a bond, where your word was like an oath to God and people who were scum were the minority....welcome to liberalized America.

The Hero​
Who was that hero that passed this way?​
Was he a teacher, a doctor?​
A firefighter?​
…no I am afraid not​
Who was that hero that passed this way then?​
Was he strong?​
Was he true?​
..Yes true blue​
Was he honest, was he caring​
Yes and I think, even daring​
Then who was this hero that passed this way​
Was he a senator?​
Was he the president, an Officer?​
An athlete?​
No I am afraid not​
Well tell me, tell me please​
Was he a man of honor?​
Was he a man of strength?​
Did you get to meet him?​
Did you know him?​
Or even​
Shake his hand​
Well let me tell you​
This hero was beside me​
When I was weak​
And gave me all that I have become​
He created comfort in a world that offers little​
He taught me how to share this greatness with others​
And how to love some one​
He gave this gift to my brothers​
He lived it every day​
He never boasted of his grandeur though we all new his gifts​
He kept me safe and taught me life​
If it weren’t for him I’d never overcome strife​
Did I shake his hand?​
Of course I did​
That was my old man.​
 

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Red Cedar, I'm not trying to over simplify but you have dealt with this supplier for 9 years. Just by accident you probably have met the yard/shop foreman, book keeper and Manager. You have docs that prove you returned material in an acceptable manner. Go & talk with the folks & see whats up. I've seen situations before with a whole bunch of hurt feelings just because nobody talked to each other. Good Luck!! Griz:thumbup:
 

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Discussion Starter · #10 ·
Thanks for your replies guys.

My mind starts turning more when something unusual occurs. Starts to rethink and play out the whole thing, past, present and future.
I think it wil work out.

Thanks again.
 

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Discussion Starter · #12 · (Edited)
There was some progress and thank you for asking.

Return was processed and was told it will be put on the C.C. Same way the we normaly pay for the goods.

Was told it was because of inventory not being released. If thats true i could understand not processing returns. But this company doesnt cross the street with out letting its dealers know what going on and shipping was being delayed, expecialy for 2 1/2 weeks!

Something is going on, but my situation seems to be taken care of. Will know for sure when I see the credit on my statement and the credit memo.

Who knows, may have to follow up on that to.:rolleyes:
 
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