Yep. When cheap comes to cheap, handymen's words are not given any weight (importance).
You have to always protect your customer, the renter was not your customer. Explaining anything to the renter is just going to cause your customer problems because it gives them ammunition.
Do I think you did the right thing? Yes. Should you do it again? NO. Always contact your customer with any potential problems, then, if they ask you to speak to the tenant, request that they email authorization for you to do so. The email is an easy way to remind them that they asked you to talk to their tenant.
It is just another thing you have to do to CYA from people's harsh words. Even though you found the problem, your customer did not ask you to do it and feels like you went behind their backl. People are stupid!
If i was the renter, i would not be paying for the 2months of rent that he had been living there without a/c. The house was so humid that it was so much worse then outside. I replaced a cracked tile in the shower wall and i came out of the washroom soaked with sweat because it was so humid.Sounds like they have a case for the tribunal then.
Well they can't do that without getting a notice of eviction. But if there are promised services not functioning in the rented home beyond a reasonable amount of time, then the renter needs to let all the proper parties know, preferably by registered letter.If i was the renter, i would not be paying for the 2months of rent that he had been living there without a/c.
If i was the renter, i would not be paying for the 2months of rent that he had been living there without a/c. The house was so humid that it was so much worse then outside. I replaced a cracked tile in the shower wall and i came out of the washroom soaked with sweat because it was so humid.
Or both, I would be pissed :furious:I would have chewed you out or given you your walking papers.
You stepped on your clients toes.I went to do some repairs at a residential that my customer rents it out to some rich prick. I get there, i overheard the renter complaining that its so hot in the house to someone who works at the same company who contacted me to do the repairs. While i was doing my repairs, i noticed that the condenser was not running and humming even tho he had mentioned that he set the t-stat to lowest degree. So i told the guy that reason for not getting any cooling is because the condenser is not running. He asked me (the real-estate guy) if i knew anything about a/c. I said yes. So he asked me if i could do something, and i said i can check it out, check the stat in case it has been wired wrong because its a new house just built. He then left, and i was there checking the stat and so everything looked fine, and i bypassed the stat in case it was faulty and still condenser not running, so that ruled out that the stat was faulty. So the renter, is asking tons of questions, and so i explained to him that there could be several reasons for it not working. 1. Motor could be seized, 2. Capacitor could be bad or 3. No power to the condenser.
I then told him that most likely is no power to condenser because its new units, and because i looked at the electrical panel and found no breaker for condenser and only had furnace breaker which was 15amp breaker.
So today, i called my customer to tell her that theres some stuff that i was told to do by the other guy and that i needed her approval first. She yells at me and is very upset because i spoke to her client. Goes and tells me that im not a licensed hvac guy and that i don't know what im talking about. And that it was nothing wrong with the capacitor or compressor. So i asked her, is the condenser running, she says no because the hvac guy said there is no power to the condenser. She's upset because the renter has harrased her regarding the A/C. But they had this problem over 2 months and they tried to replace filters, had me closing the basement dampers to up the air flow to upstairs thinking that it would fix the problem. I got there, an unlicensed hvac guy figured out what the problem was and yet im being chewed for explaining to the renter as to why he has no A/C.
All i can say is WTF!!!
I agree with you that i was wrong in talking to her client. But i was told to check if i could repair it by her co-worker not by the renter.I think you were wrong to talk to the client. I would have first called to see if they wanted you to check out the problem while there.
You did not install it, they did not ask you to look at it and you did not have permission to look at it or discuss it with the client.
I would have chewed you out or given you your walking papers.
You did not know the history behind the problem and may have made the situation worst with your assessment whether you were right or wrong it was not your business.
There was actually not enough power to the condenser, what the installer did was use the same source as furnace, a 120v 15amp breaker. Over here, condenser needs to be on its own breaker, which compressor uses 220v, and should be 20amp min breaker.You stepped on your clients toes.
BTW if the unit is humming, there is power to it.
A licensed HVAC contractor who knows what they are doing should be called.
Since you are not a licensed HVAC contractor why did they have you work on the unit?
You may or may not be in the right concerning the co-worker depending on whether or not they have the authority to requisition more work. Your main goof was in talking to the tenant. He is not your client, he is the landlords client.I agree with you that i was wrong in talking to her client. But i was told to check if i could repair it by her co-worker not by the renter.
Sounds like Canada should get more serious about its contracting laws.There was actually not enough power to the condenser, what the installer did was use the same source as furnace, a 120v 15amp breaker. Over here, condenser needs to be on its own breaker, which compressor uses 220v, and should be 20amp min breaker.