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Hey guys. Looking for advice so I can sleep at night…

took on a job to reface a deck, scope of work included removing and replacing deck boards, possibly a couple bad joists and new handrails.

Before taking the old deck boards off, there really wasn’t a sign of bad joists. They looked fine from underneath ( deck is suspended about 9 feet so you can see the bottoms of joists) and even two city inspectors agreed on that. But when we got the old deck off we found that there was a very large amount of rot on the tops of them, to the point that I fell through two just walking on them. Along with other issues like the frame flexing in the middle because the old deck boards were holding it together and random parts of framing falling apart. It’s shot.
That leads me to the current dilemma. I can’t put a new deck on this framing and feel good about it. The price to do the refacing was about $25,000, but now that we’re talking about a whole new deck it’s jumped to about $60,000-including material. I feel terrible about the jump in price, but don’t know what to do. We had talked about the potential for this briefly but I still feel bad.
I guess my question is, would you feel bad and what would you do in this situation? I haven’t submitted the newest quote yet, kinda looking for confirmation on if I’m the bad guy here or not.
I guess the better way to handle this beyond "unforeseen clauses and discussions" is to give them best and worst case scenario on price and confirm they want to move ahead... when you rip it off and the obvious presents itself, the rest should be obvious to the customer...

Are ALL the joists shot? Are the posts in good shape? Can some of the cost be mitigated through replacing some joists to avoid the footings if the posts are in good shape? Of course, subject to your local AHJ, but then if it's not an acceptable solution to mitigate some of the costs without sacrificing safety, the cost is what it is and you have the AHJ to point to and that you looked at all other alternatives...

Personally, I'd point out the benefits of doing it all now, instead of more expensive later... the last few years double-digit inflation and interest rates give you ample examples of that...
 
Your thread title says what's the right thing to do?.


you don't KNOW what the right thing is to do?


Or are you looking for someone's typed words to help you NOT do the right thing but FEEL okay about it.
There's only one right thing to do, ever. there is no multiple sets of right things. It's very linear. There is the absolute best course of action and then everything else is slightly less. Transparency with your client is HIGH on the list of things you need to do.

If things were reversed, and this was your deck how would you want to be treated if someone truly cared about you and your deck how would you like them to deal with this situation?
 
Dude's in a predicament that many of us have been in at one time or another. Help him out.
No I've never been in his predicament. The mistake that was made was assuming the joist would be fine and not informing the client beforehand of the unforeseen cost. Extra cost doesn't keep me up at night but being a dumbass would. It's up to the OP and the client what to do not a bunch of people on the internet.
 
Hey guys. Looking for advice so I can sleep at night…

took on a job to reface a deck, scope of work included removing and replacing deck boards, possibly a couple bad joists and new handrails.

Before taking the old deck boards off, there really wasn’t a sign of bad joists. They looked fine from underneath ( deck is suspended about 9 feet so you can see the bottoms of joists) and even two city inspectors agreed on that. But when we got the old deck off we found that there was a very large amount of rot on the tops of them, to the point that I fell through two just walking on them. Along with other issues like the frame flexing in the middle because the old deck boards were holding it together and random parts of framing falling apart. It’s shot.
That leads me to the current dilemma. I can’t put a new deck on this framing and feel good about it. The price to do the refacing was about $25,000, but now that we’re talking about a whole new deck it’s jumped to about $60,000-including material. I feel terrible about the jump in price, but don’t know what to do. We had talked about the potential for this briefly but I still feel bad.
I guess my question is, would you feel bad and what would you do in this situation? I haven’t submitted the newest quote yet, kinda looking for confirmation on if I’m the bad guy here or not.

Not to be a douche but did yall have a contract and what did it say? Most contracts have a change order or necessity or unforeseen conditions clause.

In my experience I've never seen a deck I couldn't do some light work to get underneath and check. We call it exploration and charge to remove soffit etc to price correctly. I hate change orders
 
Your feelings are irrelevant to business. You didn't rot the framing. Customers should be glad they found you.

I'd like to see pics of this deck that can't be examined. Some deck boards can be taken up easily if it's low to the ground and put back just as easy if it's a no go for the cost to do it right. Maybe cost a grand for the client

As professionals it's our job to prepare for the client for worst case scenarios imo. Very few whole house remodels have gone into and have 40k increase in rot replacement much less a deck. That's a 300% increase

I'd challenge the OP to assume dark skies not blue ones in remodeling
 
No I've never been in his predicament. The mistake that was made was assuming the joist would be fine and not informing the client beforehand of the unforeseen cost. Extra cost doesn't keep me up at night but being a dumbass would. It's up to the OP and the client what to do not a bunch of people on the internet.
You've never been in any predicament where some outside perspectives could come in handy?
Pretty sure one of the main reasons for a forum is to get and give help?
 
I hate change orders
Correction, the Mrs Wants to build a boat dock while we're there building a custom home -I like that kind of change order. Love it

I did not dig test Holes and now the foundation and septic have 15k in rock removal and haul off. That's me not being a pro and I'd feel like a POS getting close toa theif.

I do dig text holes though
 
You've never been in any predicament where some outside perspectives could come in handy?
Pretty sure one of the main reasons for a forum is to get and give help?
As I said it doesn't matter what a third party opinions are. No I don't ask others how to run my business or deal with my clients. Other than Relaxium Sleep I'm not sure what to recommend to the OP. He's given no thoughts of his own. Walk away give the money back, do it for free or at a loss? Since the OP didn't cover his ass what am I supposed to recommend? I feel bad for the client not the OP.
 
About three decades ago, dad had the beach house lifted a few feet due to regular storm flooding. Our family dispute was whether to do that or just rebuild, cost-wise. It wasn't until after the project had begun that they discovered all the rotting joists and rim, etc. I don't recall any "feel bad" discounts from the GC.
 
There's only one right thing to do, ever. there is no multiple sets of right things.
That's is one of the dumbest thing I've read. Giving a change order to fix unforeseen problems would be the right thing. Doing the work at cost because a professional would have found this before pricing, would be the right thing to do. Lots of grey area in doing what's right IMO.

What Gary Plauche did was 100% right IMO. He also took a life and many would find that wrong, grey area.
 
That's is one of the dumbest thing I've read. Giving a change order to fix unforeseen problems would be the right thing. Doing the work at cost because a professional would have found this before pricing, would be the right thing to do. Lots of grey area in doing what's right IMO.

What Gary Plauche did was 100% right IMO. He also took a life and many would find that wrong, grey area.
He agrees with you, he said give them a new price or walk away.
 
Never had a deck ******* that didn't need some work on the structure.

I tell customers the price to redeck it. I include some minor rebuilding in my costs as I can usually see how it was built and take an educated guess.

I also warn them it may need a full rebuild if we get into it and find lots of damage. I give them a number on that as well.

I usually do composite upgrades from wood decks. So I am adding joists anyway, so the cost isn't a ton more, if the posts and beams are useable. But it isn't chicken feed either.
 
There's only one right thing to do, ever. there is no multiple sets of right things.

He agrees with you, he said give them a new price or walk away.
I get that, hence why I quoted above. He is saying the in ONLY one right thing to do ever. That is stupid and I always find that most times there are several right things to do and they all come with consequences. I've been in a similar situation and I ended up eating the labor and only charged for additional materials.
 
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About three decades ago, dad had the beach house lifted a few feet due to regular storm flooding. Our family dispute was whether to do that or just rebuild, cost-wise. It wasn't until after the project had begun that they discovered all the rotting joists and rim, etc. I don't recall any "feel bad" discounts from the GC.
I don't feel bad at all about changes that are necessary and brought up from the beginning, so full labor rates with profit built in plus 20% to the big fella on all labor and resources.

If the gc didn't give your dad an idea of worst case scenario he's a hack in my book. I've dropped pics of 3 story townhouses with tiles roofs (heavy AF) full gut renos OVER the water I had to transfer point loads, move and eliminate walls, fix rot and move columns and didn't go over budget on repairs. I did 3k in exploration and told them worst case scenario and stuck to it. Was a Mess.

That's pro. Pulling some sub flooring up and acting surprised an old house needed new joists is Snake oil alley imo, or a paper boi who couldnt frame a house to save his fi'ng life

I've got dozens of these remodels I've posted so it's not like a one off. Every one of those steel columns is buried 30' plus in the lake bed. All estimated prior to 95% of sheetrock coming off expect around those problems spots, removed some siding and flooring as well. 3k in labor gave me an ability to stay on point on a 405k renovation 👍
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