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Discussion Starter · #1 ·
If a hvac contractor went to repair a unit replaced by another contractor a few years before how hard is it to look up if the unit is still under warranty?
 

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Discussion Starter · #3 ·
That's what I figured. What if a hvac guy swapped a unit out that was under warranty because supposedly it couldnt be fixed and charged the unknowing homeowner for the new unit?
 

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Discussion Starter · #6 ·
Time frame?

Who is to say the other unit could be fixed?
4 year old unit. I dont know that it could or couldnt be fixed but if it was under warranty shouldn't the warranty replace the unit? Its a Carrier unit.
 

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After a year, if you are lucky, all that is usually covered is the compressor and maybe the coil.

Where is the old unit? Absent a second opinion showing some sort of gross incompetence/negligence on the guy who swapped it out it seems like their word against his.

What was wrong with the unit?
 

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Okiecontractor said:
It was leaking freon somewhere and said it couldnt be fixed. They old unit was hauled off by the hvac guys.
I've had a few of those that were 3 years old this summer and I called the manufacturer told them and the warranties the coil but the homeowner still had to pay for labor (manufacturers rarely pay any labor). The way it works is we have to buy the warrantied item then once we change it out we must bring the old one back to the local distributor to get it warrantied and then a few weeks or months later we get a credit returned to us for the price we payed on it. So in the meantime we are out the few hundred bucks. However the contractor is not supposed to charge homeowner for the part at all ever. Only labor and anything else necessary to do job right
i.e. filter drier or refrigerant
 

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Discussion Starter · #10 ·
Well the unit was replaced and charged to the homeowner. Not just labor but labor and the new unit. It was replaced by a new company in town and I know that it has happened to several different places. One of them was a year old....
 

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Okiecontractor said:
Well the unit was replaced and charged to the homeowner. Not just labor but labor and the new unit. It was replaced by a new company in town and I know that it has happened to several different places. One of them was a year old....
Unfortunately there are always companies and techs that have bad ethics or get into a bad habit of condemning young and working units I know of two companies in the same town as me that does that and I have no real way to stop it other than trying to educate customers. I have heard stories of class action lawsuits against companies that do that. If some of these victims all get together and can produce proof they were cheated and get a good firm on their side I could definitely see a win and a big lesson for companies like that
 

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Discussion Starter · #13 ·
They bought the place 2 years ago. But no they weren't aware of it.
 

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Unfortunately, I don't think they have any re-course. Maybe, if there was documentation of the old serial number, they could report something to the manufacturer (not that they will do anything). Better yet, report what happened to Company X's supplier.

Generally the equipment comes with a 5-10 year warranty on parts, and the labor warranty is up to the installer.
 

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Frequently outfits will find a crack in the heat exchanger, and fail to inform them of the heat exchanger warranty.

What I find frustrating is how few supply houses actually carry replacement heat exchangers. So, we find a crack, call it in (warranty) and the home owner has to wait a couple of weeks, and pay about $75 for freight.
 

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flashheatingand said:
Frequently outfits will find a crack in the heat exchanger, and fail to inform them of the heat exchanger warranty. What I find frustrating is how few supply houses actually carry replacement heat exchangers. So, we find a crack, call it in (warranty) and the home owner has to wait a couple of weeks, and pay about $75 for freight.
i wonder if they do that on purpose to make buying equipment a better option. Heil has a thing where if you have a cracked heat exchanger in the first 10 years they replace the whole unit. So I guess they have units more easily available.
Did u know the Lennox pulse had a lifetime HX warranty. But u can't find those HX any more so lennox gives you a credit towards a new Lennox furnace
 

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They bought the place 2 years ago. But no they weren't aware of it.
It had no warranty on it. Warranty was for the original owner.

Some states are different. But in PA, I am under no legal obligation to check if a unit sold and installed by someone else is under warranty or not. Nor am I under any legal obligation to do anything to get someone warranty, unless I sold and installed it.

If I go out and a 3 or 4 year old condenser has a leaking coil. I will advise the owner that it is probably under warranty, and see about getting them a new coil under warranty. However, the total cost will still be close to 75% of a new condenser. Since other incidentals like a filter drier is not included by many manufacturers nor the R410A, or R22 if its still an R22 system. Plus the new coil will only have the remainder of the original warranty. Which in some cases could end up being just a few months.
 
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