I've had a few of those that were 3 years old this summer and I called the manufacturer told them and the warranties the coil but the homeowner still had to pay for labor (manufacturers rarely pay any labor). The way it works is we have to buy the warrantied item then once we change it out we must bring the old one back to the local distributor to get it warrantied and then a few weeks or months later we get a credit returned to us for the price we payed on it. So in the meantime we are out the few hundred bucks. However the contractor is not supposed to charge homeowner for the part at all ever. Only labor and anything else necessary to do job rightOkiecontractor said:It was leaking freon somewhere and said it couldnt be fixed. They old unit was hauled off by the hvac guys.
Unfortunately there are always companies and techs that have bad ethics or get into a bad habit of condemning young and working units I know of two companies in the same town as me that does that and I have no real way to stop it other than trying to educate customers. I have heard stories of class action lawsuits against companies that do that. If some of these victims all get together and can produce proof they were cheated and get a good firm on their side I could definitely see a win and a big lesson for companies like thatOkiecontractor said:Well the unit was replaced and charged to the homeowner. Not just labor but labor and the new unit. It was replaced by a new company in town and I know that it has happened to several different places. One of them was a year old....
i wonder if they do that on purpose to make buying equipment a better option. Heil has a thing where if you have a cracked heat exchanger in the first 10 years they replace the whole unit. So I guess they have units more easily available.flashheatingand said:Frequently outfits will find a crack in the heat exchanger, and fail to inform them of the heat exchanger warranty. What I find frustrating is how few supply houses actually carry replacement heat exchangers. So, we find a crack, call it in (warranty) and the home owner has to wait a couple of weeks, and pay about $75 for freight.
It had no warranty on it. Warranty was for the original owner.They bought the place 2 years ago. But no they weren't aware of it.