Hey AdAz79, They are not for everybody. Using the TC-3 on Evergrain is the most difficult installation you could come up with.
Tiger Claw is refunding the distributor and lumberyard that sold the fasteners to you.
I wish someone had suggested you call Tiger Claw. We would have tried to talk you out of that fastener/board combination. If you did call and you did not get the help you needed please let me know. I will work on the customer service guys.
The distributor did call us and tell us a builder was having difficulty. They did not tell us it was with Evergrain. We would have insisted they stop the project.
Other deck builders will agree with you that the TC-3 is a PITA. Others swear by it.
All the deck builders that have called us will tell you Tiger Claw helped them out when they called.
We were already discussing sending a rep to Texas as soon as we got the call from the distributor. Unfortunatly our closest rep to you is a thousand miles away. He would have been there as soon as we could have set up a meeting with you.
Here are 3 solutions for that combination that would have made your day a lot easier and you would have had a better finished product.
1) Use the Evergrain fastener. Evergrain has a hidden fastener made specifically for their board. It is called the EG 123. Very easy installation.
2) Use the TC-G with a Tiger Claw installation gun. Very easy installation.
3) Use the TC-3 fastener you attempted to use but get the Tiger Jaw to drive on the boards. Requires a little effort but is very fast.
I know it is hard to believe but Tiger Claw is not like a lot of companies just throwing stuff out on the market and hoping builders will buy it.
We know that you are the ones who drive our business. You keep us in business. If we don't make the builders job easier or your decks better you will not keep us in business.
Get your money back from your supplier and let me know what else we can do to help.
Greg
860 984-9033 cell
[email protected]
HAVE AN INCREDIBLE 2010!:clap: