So here is how my last 7 days have gone. Last Monday I go to work, hit the switch on my Sullivan Palatek compressor and I get the dreaded click click click. Throw the trickle charger on, still nothing. Ok...pull the starter, jump it...nothing. Drop it off Tuesday, got a rebuilt starter by Thursday, throw it back on, starter engages, engine won't spin. Call SP and talk to John Bailey. Sounding like an "air end" rebuild is needed on a 1 1/2 yr old machine with 1100 hrs on it. Apparently the screw is seized for unknown reasons until they open it up. Call the local Sullivan dealer, visit with them, estimate $8k for an air end installed, later Bailey looked it up and it may be warrantied. Wow does that not sit well with me. So I email 3 people at MMLJ, and Bailey and basically politely ask what the heck is up with this. Guess how many emails I got from MMLJ????? ZERO Not a single one saying sorry to hear about this, not one offering any explanation, not one single piece of advice or news good bad or otherwise. Really? I spent $36K with you in March of 2012 and you don't have time to say anything about the product you sell and how I'm down for at least 3 weeks with no income??? Bailey bent over backwards and assisted me. I did get a bill Friday from MMLJ stamped "Past Due" which is funny because I've ordered stuff but haven't ever gotten an invoice from you guys, now I'm Past Due lol. Ya I'll drop that check in the mail right away since I'm making so much money with a machine that's dead.
I know its a Sullivan machine and not an MMLJ machine, but its an MMLJ sale that I use to live off of. And the Past Due invoice is for various repairs and one pallet of glass. Because of those parts/repairs that I ordered through MMLJ I was down for 11 days...and when you charge $***.xx per hour and miss out on 88 hrs....really...who owes who here?! I know I know, price of doing business.
If anyone's shopping for a machine, get ahold of me, I'll give you some advice.
MMLJ wants money....they don't want to help, not even an email to say ANYTHING
I know its a Sullivan machine and not an MMLJ machine, but its an MMLJ sale that I use to live off of. And the Past Due invoice is for various repairs and one pallet of glass. Because of those parts/repairs that I ordered through MMLJ I was down for 11 days...and when you charge $***.xx per hour and miss out on 88 hrs....really...who owes who here?! I know I know, price of doing business.
If anyone's shopping for a machine, get ahold of me, I'll give you some advice.
MMLJ wants money....they don't want to help, not even an email to say ANYTHING