Thank you for allowing me the opportunity to (describe project) on your (home/business). It is our sincere hope at (your company name) that your are satisfied with your new (project). Your warranty is effective until (date) and I invite you to call or email me if you experience any problems, no matter how minor.
At this time I would also like to tell you about our referral program. We pay (dollar amount) in cash to you for any referral that results in a signed contract. Be sure to tell your friends and family about the great work we did!
Thank you again for allowing (company name) the opportunity to serve you.
"Thank you, Darwin, and your guys for doing a wonderful job on our kitchen. We are just so happy, we just hang around there most ever' afternoon. We love it. My husband says you could have given us a senior discounts :shutup: this time, taking into the fact that we know you needed the job. Neverless, take care of us next time" :shutup: . :sad:..:laughing:
I also use the thank you cards as an opportunity to sell add ons that weren't partof the intital job. Perhaps the customer couldn't afford it at the time. For example on my early season work I'll push bulb planting in the late fall. I'll include a 3 or 4 page flier w/ various flowers in it. If they sign a contract early in the season I'll pass on the savings to them and store the bulbs until it's time to plant. This gives them a few months to come up w/ the money.
Trying to sell something in every customer correspondence works well for me. I pay $50 for a referral that results in a signed contract. If they prefer to have that credited towards future work I just started doing that for $75 per referral at a customers request. She's saving up for one of my $20 a sq. ft. patios.
Is there an add on that you could sell down the road in bath remodels? Perhaps a maintenance item?
Yes there is, but we have to pick our battles right now. I'm not too sure I want to presell something and then figure out in 6 months this wasn't what we should have done and still be faced with 3 years of customer commitments to swallow.
I've been lurking around these message boards for some time and finally got the courage up to join. I've read alot of your posts and find them to be insightful and very helpful.
Here's what we do for our thank you letter:
I want to thank you for placing your remodeling needs in our hands. I know you will enjoy your home's new look.
Enclosed you will find a performance rating question- naire to be completed and returned to our office using the envelope we have provided. Your input helps our effort to achieve total customer satisfaction.
You will also find enclosed a Referral Card. For each referral you provide that signs a contract with us (minimum contract of $1,000) you will receive $100.00!
If we can be of assistance to you in the future, please feel free to give us a call.
I really like Bob's thank you letter and may make some changes to ours. Thank you for sharing, Bob.
We've always given a thank you card and gift (like a set of custom bar mugs and pitcher engraved with "Clients Name Pub" for projects that included a bar, gift certificates to a local restaurant, etc....it's just good business.
I give a hand written thank you card with a nice picture frame that I buy when they're on sale. Customers love them because they can always use an updated one. For larger jobs I pick something of interest to the customer.
I have been back to customer's houses to do more work and I see the frame
displayed with a photo.
I like refrigerator magnets. I have never given any myself but they are on my refrigerator to call those same people back in the future that left them. Those are great for work where you may have more work from time to time.
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