We're giving a new supplier in the area a shot. They've been in the area for 3 years. We used them 3 years ago, but they messed all sorts of deliveries up. So I fired them.
At the end of last year they came crawling back saying "We re-organized.", "Those people who messed up have been replaced.", and the best one "Our price is $3 cheaper per square than our competitors."
As it turns out, you get what you pay for. This is the 3rd order we've given them in a week. The first two orders went ok. Today was hell.
We ordered Timberline Heatherblend. We got our heatherblend but from 2 factories. Each factory's color is different. It might as well be a different shingle. They can't be mixed. I finally got that mess up fixed after an hour worth of phone calls.
I forgot to order the modified bitumen for a pocket area, so I called them and said I had a driver on his way, and we would need brown granulated modified. The driver didn't know what he was picking up and he ended up getting black because that's what they gave him. The roofers didn't know the material needed to match so they installed it. Ergh! We had to go to a different supplier to get the brown to cover over the black.
We were going to install our timbertex ridge shingles and they went the totally wrong color! We got mission brown instead of heatherblend.
Long story short, they are fired... this time for good. I tell my customers "You get what you pay for." Well it's true. I got crappy service and alot of mistakes.
JEH Eagle supply: No more orders from us.
At the end of last year they came crawling back saying "We re-organized.", "Those people who messed up have been replaced.", and the best one "Our price is $3 cheaper per square than our competitors."
As it turns out, you get what you pay for. This is the 3rd order we've given them in a week. The first two orders went ok. Today was hell.
We ordered Timberline Heatherblend. We got our heatherblend but from 2 factories. Each factory's color is different. It might as well be a different shingle. They can't be mixed. I finally got that mess up fixed after an hour worth of phone calls.
I forgot to order the modified bitumen for a pocket area, so I called them and said I had a driver on his way, and we would need brown granulated modified. The driver didn't know what he was picking up and he ended up getting black because that's what they gave him. The roofers didn't know the material needed to match so they installed it. Ergh! We had to go to a different supplier to get the brown to cover over the black.
We were going to install our timbertex ridge shingles and they went the totally wrong color! We got mission brown instead of heatherblend.
Long story short, they are fired... this time for good. I tell my customers "You get what you pay for." Well it's true. I got crappy service and alot of mistakes.
JEH Eagle supply: No more orders from us.