I contacted service magic about removing links-read discussion for yourselves
From: Jeff
Sent: Friday, April 23, 2010 7:44 PM
To: Trammell, Shawn
Subject: I need assistance with some Service Magic Hijacking
Shawn:
I found this article on line:
Summarize the issue: My Servicemagic account is somehow linked to my Google Local Business Listing. This causes potential clients to go to ServiceMagic for "quotes" which cost me money for no reason. Would like ServiceMagic removed from my listing.
Link to the map or business listing in question if applicable:
My name is Shawn Trammell and I monitor the online reputation for ServiceMagic. I can help you with your Google Local Business Listing. I would like an opportunity to discuss this issue with you and look forward to assisting you. Please contact me at your earliest convenience.
Thank you,
Shawn Trammell
303-963-8130
So I was wondering if you can assist me with this issue:
I noticed that Service Magic has hijacked my Google Maps local listing and put their phone number on the listing. I would like this to be removed from all my local listings with Google and other search engines and directories please. This is unethical and business piracy, which is unlawful to do without the business owner's permission. My existing account with Service Magic has been closed and I would like all connections to Service Magic severed with no references or hijack links back to Service Magic. Here is the link to my local listing. I have no way to edit it out. Thankyou for your assistance in advance.
Jeff
From: " Trammell, Shawn "
Sent: Mon, April 26, 2010 10:49:52 AM
Subject: RE: I need assistance with some Service Magic Hijacking
Jeffrey,
Thank you for reaching out to get this issue resolved. I noticed your information was sent following a conversation you had with Theresa. This should take anywhere from a few weeks to a couple of month for the removal of all your XM links online. Your Google listing should still be available provided you had one prior to SM. SM creates a separate listing and doesn’t hijack your previous profiles, including the Google Map Listing, these are new accounts that SM sets up for your company. Let me know if there’s anything I can help you with.
Thanks,
Shawn Trammell
Phone: 303.963.8130
Fax: 866.736.9119
ServiceMagic is an operating business of IAC
ServiceMagic is a Preferred Partner of Better Homes and Gardens
Sent: Monday, April 26, 2010 10:40 AM
To: Trammell, Shawn
Subject: Re: I need assistance with some Service Magic Hijacking
Thats bull****!! All they have to do is completely remove Service Magic names and addresses from Google local Maps listings and this can be done right away. When I set up my local listing, it showed up right away and when I make changes to my local listings, they show up right away, so it will not takes weeks or months. I would do it myself, but the area for editing this out does not show up. Somehow Service Magic rigged it this way?
Details from servicemagic
Call For A Quote
(866) 616-3901
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In Business Since
2009
Services Offered
Tile, Carpet & Upholstery Cleaning
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I want all the above information removed immediately, otherwise I will file a complaint with Google that your violating their service level agreements about trademark and infringing on other businesses, which Service Magic does on a habitual basis.
From: " Trammell, Shawn "
Sent: Mon, April 26, 2010 11:50:52 AM
Subject: RE: I need assistance with some Service Magic Hijacking
This can not be done right away. We have dates that we can send the information to the syndicated partners and they will remove the profiles. The reason you aren’t able to edit the listing is because that is not the same page you had. Service Magic can not rig the profiles, those are the ones SM purchased when marketing your company. If you had profiles or listings on these sites prior to agreeing to market your company with SM then you should still have access to those sites and listings. Just as it takes time to get the links started it also takes time to remove them as well.
Service Magic has not violated any service level agreements about trademarks and is not infringing on your business. We were simply marketing your company through our XM program that you agreed to. I apologize for the inconvenience as it does take time to remove the links, which we’ve already started the process.
Shawn Trammell
Phone: 303.963.8130
Fax: 866.736.9119
ServiceMagic is an operating business of IAC
ServiceMagic is a Preferred Partner of Better Homes and Gardens