The Ridgid lifetime service agreement is not a warranty! A warranty protects you, the consumer from defects in material and workmanship which under normal use should present itself fairly quickly after purchase. Ridgid offers a 3yr warranty on the battery packs....Period! If in this time frame the batteries crap out, you get new ones..
3yrs is pretty generous in my books.
The lifetime service agreement is intended to kick in after this 3yr term when warranty is expired. Ridgid says they will service your registered tools and batteries for as long as you keep sending them in. Included in this service is the replacement of broken and/or worn out parts (ie batteries) including things which by nature must wear out over time under normal use. This would be the same as buying tires for the car and the dealer agreeing to replace them over and over again when they go bald under normal use, effectively giving you tires forever for free.
Think about it! Ridgid will replace a 5 yr old battery pack that you have overheated or killed trying to get that last screw in, that you have overexerted by driving screws using the Hi drill setting cause it's faster, that you have dropped countless times, put in the freezer to speed things up.......... etc. If you can show me proof of ANY other tool maker that does this (FOR FREE as there is no cost to register for the service agreement) then you have earned the right to the whining and moaning I'm seeing in this thread. Until then use the tools as intended, charge as soon as performance drops, keep them out of the freezer, let the onboard electronics/protection do it's job, don't believe everything your employees tell you about how they love and care for your tools they never spent a dime on when you're not looking, and your Ridgid batteries will be just fine.