I think he was referring to the braided supplies and the lack of a full port ball valve.
Just wait until a flow sensor goes bad or an element blows and you get to live without hot water for a week while the part gets ordered. I'm a service plumber so I know a thing or to about tankless heaters. I'm the guy who gets to tell the homeowner that they will be paying to overnight the special order part.
In your defense, that tempra is the most reliable electric tankless around. Electric units as a whole are very unreliable though.
And the answer to my previous question is 1-3%. That works out to $1 or less per month for most people.