I am dealing with a customer that can't be satisfied. We tore off his roof, built out his overhangs, capped the overhangs with aluminum fascia and soffit and then installed gutters. We also rebuilt his two chimneys.
Complaint #1... some garbage was left behind when the dumpseter was removed. Some aluminum bits were left behind after the clean up. There are gaps where the old gable soffit meets the new drip edge soffit. Pitch pans on the flat roof were installed in the wrong locations and incorrect sizes.
Resolutions #1... we sent a crew to clean the remaining garbage which fell off the dumpster when the company was removing it. My boss and I both cleaned the entire backyard looking for any bit of garbage. We replaced some wood at the imaginary gaps from new to old soffit. We removed all 14 pitch pans and installed new pitch pans in the proper locations and proper sizes.
Complaint #2... There is still garbage left behind. Tiny bits of aluminum everywhere. A pallet, which isn't ours, is left behind.
There is no humanly possible way to clean the yard further than it has already been cleaned. What to do?
Complaint #1... some garbage was left behind when the dumpseter was removed. Some aluminum bits were left behind after the clean up. There are gaps where the old gable soffit meets the new drip edge soffit. Pitch pans on the flat roof were installed in the wrong locations and incorrect sizes.
Resolutions #1... we sent a crew to clean the remaining garbage which fell off the dumpster when the company was removing it. My boss and I both cleaned the entire backyard looking for any bit of garbage. We replaced some wood at the imaginary gaps from new to old soffit. We removed all 14 pitch pans and installed new pitch pans in the proper locations and proper sizes.
Complaint #2... There is still garbage left behind. Tiny bits of aluminum everywhere. A pallet, which isn't ours, is left behind.
There is no humanly possible way to clean the yard further than it has already been cleaned. What to do?