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I am new to painting kitchen cabinets and need some advice. I am in the middle to a kitchen remodel and have done a lot of research, in hopes of a professional cabinet paint job. I have read a lot of recommendations for using a pre-cat lacquer for the cabinets. I was also given a recommendation to use Sherwin William's Kem Aqua Plus. I ended up going with the Kem Aqua plus, but was unable to use it for my Kitchen Island, because they stated they were unable to tint the Kem Aqua plus as dark as I needed. Here is where the problems begin. Having read a lot of recommendations for Pre-Cat lacquers, I asked the folks at Sherwin Williams if they had a pre-cat lacquer that would work with color i was hoping for. They stated that they did, but would have to custom tint it and it would be ready in 24 hours. I went back the next day and picked it up. When I got home, I was surprised to find how thick it was and did some reading on the product data sheet online and found out it would need to be thinned, in order to spray it through my Fugi Semi-Pro HVLP sprayer. I went back and picked up the recommended thinning product from Sherwin Williams. Spraying went well and I was happy with look, but it was taking far longer to dry than I could have ever imagined. I know this is getting long, so I will jump ahead to today, about 7 days after first spraying. The lacquer is still tacky, so I finally called Sherwin Williams. It turns out that what they sold my was not a pre-cat lacquer, like I had asked for. The product they sold me is Sher-Wood CV. This is conversion varnish that needs a catalyst added just prior to spraying. Having asked for a pre-cat lacquer, I thought it was safe to assume that the product they handed me had already been catalyzed. Also, they did not mention or offer me the catalyst that is needed with the Sher-Wood CV. I am told that the cabinets will need to be stripped and re-done. Obviously I am not happy about this. The manager of the store was pretty good to deal with today and stated that he would be calling his regional manager and I would be hearing from him tomorrow. My question is, what should I expect for the trouble that I will have to deal with to fix this issue. While I do not have a lot of experience and admit there could be some blame to be taken on my part, I feel that I entered into this pretty well informed and was led astray by the "professionals" at the store. Any thoughts would be appreciated.
 

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Read the label of the product you are using prior to using it. I have made the mistake once of not catalyzing the lacquer before I sprayed ( a brain fart, thought I did but didn't). I just sprayed a coat of catalyzed lacquer over it and it seemed to be fine. My thoughts were the catalyst activated the 1st coat but.......I caught it within hours not 7 days...
 

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Experience is expensive brother.

You didn't hire SW for finish advice. You bought a product from them.

Suck it up, take the loss, deliver a quality product to your customer and don't make that mistake again!

That's what contractors do.
 
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