Personally, - - I like the convenience of ordering on-line, - - I usually go through Amazon, Tool Crib, Northern Tools, McMaster Carr, etc. - - sure, you've got to pay shipping charges, - - but then again you save gas money and you can order stuff at midnight, - - and it's on your front porch in a few days or usually a week at most, - - going back and forth returning tools that have already been returned before I bought them at the Big Box stores gets old real fast with me. Haven't had any problems or had to return anything yet (knock on Ipe), :cheesygri - - meantime have spent a several thousands to be sure, - - most expensive item I can think of was a Bosch electric jackhammer (about $1300, - - admittedly, that one I had to go pick up at the trucking warehouse, - - a little too heavy for the driver, I guess).