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46 Posts
Here is the story:
Our plant was brought online and tanks began to overflow. We suspected that maybe the screens between the tanks were clogged and needed to drain the tanks to investigate.
Upon draining the tanks, we determined that the screens were in fact clogged; however, the screens had perforations that were 10 times smaller than those we ordered..
Our supplier is going gangbusters on some new screens being shipped out to us. Here is my question:
I just got the invoice for the pumper trucks we used during the take down - it is substantial. When I approach the supplier for help paying this invoice, should I ask for help on the whole invoice (stand strong), or only half (show weakness)?
I bring up half because our personnel installed the screens - they should have caught the error at the start, but were not properly informed by us as to what product they were to receive.
Our plant was brought online and tanks began to overflow. We suspected that maybe the screens between the tanks were clogged and needed to drain the tanks to investigate.
Upon draining the tanks, we determined that the screens were in fact clogged; however, the screens had perforations that were 10 times smaller than those we ordered..
Our supplier is going gangbusters on some new screens being shipped out to us. Here is my question:
I just got the invoice for the pumper trucks we used during the take down - it is substantial. When I approach the supplier for help paying this invoice, should I ask for help on the whole invoice (stand strong), or only half (show weakness)?
I bring up half because our personnel installed the screens - they should have caught the error at the start, but were not properly informed by us as to what product they were to receive.