That's kinda hard to do when a customer calls and says, "Well the little light on it is lit............"
...........But I'll bite, tell them to press test then reset. If it doesn't power up, then schedule a service call. :thumbsup:
Seeing how it's tripped (many GFCI's do that when they're powered up for the first time), you may want to try that.
For what? It's not uncommon for multiple members to post the same answer. Stop being an ass.
Once again I am reminded why I shouldn't bother posting in the Electrical section.
I'm done here. I'm off to take a class on how to be a 12-year-old of limited mental capacity.