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Discussion Starter · #1 ·
I am supposed to be on the job in 2 hrs. I NEED today and tomorrow off to catch up and maintain my business. Don't like upsetting customers. These are the customers that act like you're their employee if you show up late...even though the end result is the same (great quality delivered on time. What to do? Thanks guys!!!
 

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Capra Aegagrus
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Not to be harsh, but sounds like an "emergency" of your own making. What makes it so imperative to PO your client with only an hour's notice?
 

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If I were the customer, I would be a little upset with you not showing with a few hours notice. A different story if you tell me you aren't able to be there tomorrow.
 

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I own stock in FotoMat!
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Piss-poor planning on your part does not constitute an emergency on my part.
 
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Is this a I need to be at two jobs at once? Or a my buddy is going fishing and I want to go?

If its actually two customers, I would explain to the second customer the situation and work out an arrangement, although its hard to believe you just notice 2 hours before a job your double booked.

But like others have said its your company run it how you want.
 

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pinwheel said:
Pick up the phone & be honest about what's going on. Good communication & keeping your word solves most customer problems before they become problems.
Exactly, just say sorry and explain that you do value their time but it is unavoidable. Next time you show up, bring a small gift. Don't offer a discount, just bring a 10 dollar Starbucks gift card.
 

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Run your business. If my customers treated me like an employee, Id fire their ass! Try to be more courteous next time. Im sure you saw it coming try to be proactive. Like it was mentioned man up and work a double. If you're home before 8 pm tonight you suck.
 

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As said above, people are generally very understanding if you are honest with them......ONE TIME.
Yeah just don't keep bumping off the same client multiple times in a row.

Unless they are slow payers and a pain in the arse....then you can treat them like dirt. :laughing:
 

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should have given the customer 24-48 hour notice that you couldnt make it

no excuse for 2 hour notice...you will look bad at this point

id be honest with the customer about whatever the reason is....dont make an excuse....take the blame for the f-up
 

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This space for lease
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You just joined a contractor forum to ask online what to do with a basic business decision? Stay home and play with the Xbox.
 
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