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Discussion Starter · #1 ·
Anyone with N-Hance refinishing experience-

I just had my Merillat oak cabinets refinished with the N-Hance system. The subcontractor used a cherry colored tint to give the cabinets a darker finish.

My questions concerning the N-Hance process and expected result are as follows. 1) How long after the process should I wait until I can touch the cabinets? 2) How durable will the finish be after it has dried? 3) What texture to the finish should I expect? 4) What is the N-Hance finish life expectancy?

My sub started the project last Thursday the 26th. His crew spent the day taping and removing doors and draws. On Friday the 27th they applied the N-Hance process. They completed the work by that afternoon.

I have been very careful around the cabinets and the new finish. However, on Sunday evening the 29th, I noticed a “flake” on one of the doors. When I touched it lightly a larger peel came off. This caused me concern to such a point that I took one of the draws out and scraped my finger nail over the back side of the drawer. The finish peeled off with very little effort.

I contacted the installer and he came out Monday the 30th. I showed him the peeling and he said that the cabinets have not yet “cured” and the peeling should be expected until the finish cures. He further told me that I can expect the finish to take up to 30 days to reach final hardness. He refinished the peels with a brush (which does not reproduce the same finish quality as spraying).

Over-all the subcontractor had a very dismissive attitude towards my concerns of the finish and how it will hold up to years of use. I’m not even one week into the N-Hance finish and I’m concerned that I may need find another solution to changing the finish on the cabinets. Or replacing them entirely, which was my point for using the N-Hance system.

If anyone can give me insight as to why you believe my finish is reacting as I have described. And most importantly, what I need to do to be sure the finish stays permanent.

Thanks,

Ernie D. Stefely
 

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Senior Estimator
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Discussion Starter · #4 ·
N-Hance continued delaminating

My Denver installer has called me to give me an explanation for the delaminating. However, I have yet to hear from the manufacture.


LAD from Chicago had this feedback:
“The all-in-one products like this one, or like Minwax's polyshades seem to be the same. The durability leaves a lot to be desired. Prestige is right though. 'Curing' aside, there shouldn't be bonding issues. Perhaps it wasn't prepped right. And maybe some extra topcoats will fortify the durability.
Then again, N-hance is a Home Depot company so it has to be good.!”


My Denver installer suggested that the cabinets in the bathroom may have had a “residue” on them which inhibits the curing process. He still insists that additional cure time (30 days) is needed. He suggested that because the cabinets are in the bathroom, the wood surface is some how different than the cabinets in the other rooms, (which I have yet to test for peeling.)

He mentioned that his guys doing the installation needed to do additional “sanding disk” work to remove the residue. I reviewed the N-Hance web page and found terms like “sanding is now a thing of the past.” And “Deep clean the floor surface. Hand clean cabinet surfaces.”

I admit, I should have done this research before buying the N-Hance product. However, now I’m thoroughly confused by how the N-Hance finish is to be installed. The installer says more sanding disk work was needed, the web site say no sanding, but hand clean. Feedback from contractors around the U.S. say the prep was done incorrectly.

I’m disappointed in the N-Hance Utah office and its ability to mitigate this problem. The Denver office is back-peddling as to how the problem will resolve itself. All while I’m in my house looking at open cabinets and draws waiting to touch them, in fear the result will be continued delaminating.
 

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Discussion Starter · #6 ·
Thanks for the insight

You are correct with the sanding and preping issue. We don't use Pledge. However, the contractor was very quick to prepare the surface and then coat it. I'm in contact with the material provider (NHance) and the contractor who installed it. The contractor will be back on-site next week. I'll post his response and solution to the problem.

Thanks.
 

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Discussion Starter · #8 ·
Thanks for your reply. I contacted the francise owner, he came out and inspected the product. After some thought on his part, he refunded the complete invoice. I later hired a professional refinisher. After complete sanding, prep and 2 coats of oil based paint, the cabinets look great and hold up to almost anything. Many thanks to the many craftsman out their doing what they do best - quality work.
 
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