Ok, this may be a bit of a vent but it has to happen.
I'm not going to mention any names here (to protect the innocent).
I had a job to install access control for three(3) doors in three(3) buildings in three(3) different towns all talking on the customers network and using proximity card readers. This can be a little challenging (and was) but the equipment purchased will do it in the best way. Everything installed and is working quite well for 2 weeks or so. Took a little more of my time since it was my first time with this manufacturer and equipment, I don't mind the extra time since I view it as OJT.
I was then asked by the customer to install a remote button to unlock one of the doors. The system is designed for this and it is just a matter of installing a N.O button and connect it to two terminals. Then just change the programming so that when it gets a contact closure on these terminal the panel will flip the relay and unlock the door. Piece-o-Cake!!
Well almost. Pressing the button caused the processor to lock up and did not open the door nor did the Prox Cards. After about 8 hours of resetting the panel many many times and reloading the data it was finally determined that the board had a problem and needs to be replaced. New board is on the way from the distributor, should have on Monday for replacement. Hopefully all will go well.
Now for the venting.........................
It was told to me by one of the Tech Support guys that they have noticed this problem on other boards from time to time. They have not been able to re-produce the problem in the shop. Sometimes after re-load of data the panel starts to work. They can not find the problem.
So, now that I have spent over 8 hours working on this problem and if the new board works and all is well (another 2 hours) what compensation do I get out of my time spent?? Very unlikely the Manufacture is not going to volunteer any compensation and how much venting would I have to do to get someone to agree with me may not be worth the time.
What I am looking for is thoughts from others that may have been faced with this kind of issue and did you ever get properly compensated??
OK, End Vent.
Thanks,
Les
I'm not going to mention any names here (to protect the innocent).
I had a job to install access control for three(3) doors in three(3) buildings in three(3) different towns all talking on the customers network and using proximity card readers. This can be a little challenging (and was) but the equipment purchased will do it in the best way. Everything installed and is working quite well for 2 weeks or so. Took a little more of my time since it was my first time with this manufacturer and equipment, I don't mind the extra time since I view it as OJT.
I was then asked by the customer to install a remote button to unlock one of the doors. The system is designed for this and it is just a matter of installing a N.O button and connect it to two terminals. Then just change the programming so that when it gets a contact closure on these terminal the panel will flip the relay and unlock the door. Piece-o-Cake!!
Well almost. Pressing the button caused the processor to lock up and did not open the door nor did the Prox Cards. After about 8 hours of resetting the panel many many times and reloading the data it was finally determined that the board had a problem and needs to be replaced. New board is on the way from the distributor, should have on Monday for replacement. Hopefully all will go well.
Now for the venting.........................
It was told to me by one of the Tech Support guys that they have noticed this problem on other boards from time to time. They have not been able to re-produce the problem in the shop. Sometimes after re-load of data the panel starts to work. They can not find the problem.
So, now that I have spent over 8 hours working on this problem and if the new board works and all is well (another 2 hours) what compensation do I get out of my time spent?? Very unlikely the Manufacture is not going to volunteer any compensation and how much venting would I have to do to get someone to agree with me may not be worth the time.
What I am looking for is thoughts from others that may have been faced with this kind of issue and did you ever get properly compensated??
OK, End Vent.
Thanks,
Les