We offer maintenance on all jobs. Over time the elements get to any type of system whether it be a low-voltage or line voltage HID system. Two great points worth mentioning. 1. This generates a new profit for the company. 2. Promotes great customer service. We like to schedule a full maintenance approximately 3 years after the initial installation. Its a win win!
Maintenance Program - Outdoor Lighting
we've been installing outdoor lighting systems for about 6 years (originally started as an add-on for my landscape construction company). as we are moving to doing more and more "lighting only" work, i have been contemplating offering a maintenance program for our clients. not sure where to start though as far as scope of items covered, billing procedures, etc. this is still a fledgling industry here in michigan (as an true stand-alone business...) and as such i am not sure market expectations for this sort of thing even exist. any ideas from those of you currently offering maint. programs?
thanks.
thanks.
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Most professional LV outdoor lighting companies offer their clients annual maintenance contracts. I know of some who will not do an installation without a maintenance contract. It is a great way to build your business, keeps the clients in contact with you, and provides years of new work in terms of changes, additions and referrals.
Some manufacturers provide pro-forma maintenance agreements for download on their websites. This is a good place to start for many.
Regards
Some manufacturers provide pro-forma maintenance agreements for download on their websites. This is a good place to start for many.
Regards
we've been installing outdoor lighting systems for about 6 years (originally started as an add-on for my landscape construction company). as we are moving to doing more and more "lighting only" work, i have been contemplating offering a maintenance program for our clients. not sure where to start though as far as scope of items covered, billing procedures, etc. this is still a fledgling industry here in michigan (as an true stand-alone business...) and as such i am not sure market expectations for this sort of thing even exist. any ideas from those of you currently offering maint. programs?
thanks.
thanks for the ideas guys. i looked on kichler's website for maintenance contract info and couldn't find anything. does anyone have a sample contract (nothing detailed - i am just looking for thought starters)? or perhaps another manufacturer has something to use as an outline?
thanks for the ideas guys. i looked on kichler's website for maintenance contract info and couldn't find anything. does anyone have a sample contract (nothing detailed - i am just looking for thought starters)? or perhaps another manufacturer has something to use as an outline?
Check for some at the CAST website. Nightscaping used to have a bunch of forms available too.
Check for some at the CAST website. Nightscaping used to have a bunch of forms available too.
thanks james - i'll check it out.
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