They've sucked for many years.
Only one that I know of has it locked up. I just bought a 250' roll of 14/2 the day before didn't have it with me. I needed about a foot guy asked how much I needed I said the smallest roll. He said again "No how much you need"? He cuts off about a foot of a 250' roll and hands it to me.All HD's in my area do the same thing. Takes forever to find someone with a key.