gave a nice presentation,home owners liked everything and then the husband asked about the proposal which i said i have "right here". he then aid just fax it to me so he could "digest the price". i faxed it and he never called..i then contacted his wife who said they found windows for half the cost..they were Alside's bottom of the barrel window. i tried explaining how mine were much better and reminding her of everything i went over during the presentation.i could tell the woman was embarassed because her husband was trying to be slick by finding a fireman that installs window on the weekend. un friggin real!