Thought perhaps this would be an appropriate place to post after reading a couple of similar post on losing a sale. Anyhow I have a story and a couple of questions for you. Feedback is well appreciated. Was refered by realtor of a couple who just purchased home, needing a fence (4ft high) approx 175ft in rear yard. Contacted homeowners and set initial appointment. Showed up, discussed options, gathered information and ideas. She stated they got and estimate from Home Depot, too high and timing was bad. Informed her I would work up the estimate and give her a call back. (this was a saturday). After several attempt to contact him and her, I finally reached her the following Monday. Gave her my price $2650 - of that approx $1200 in material. She said it was much lower than the other and asked when we could start, how much down ect. Informed her we could start immediately, and were flex with dwn pymt. She said great, would talk to her husband. Gave her a couple of days, called back to follow up. Lft msg, no return call. Called back next day, reached her, and suggested what ever her decision, would want to look into calling utilities to mark underground lines. She thanked me, said she would check and I offered to call for her as well. She responded appreciatively. Few days later after scheduling marking of lines, get e-mail confermation all lines marked and clear, except two. Call utility back to reschedule the two. Meanwhile, I have a missed call from husband, attempt to call, no answer, so I leave a message. I then call the wife, she says well I have no idea why he called you, I haven't talked to him about your est, its been hit and miss with his work (works out of state- home on weekends). I'm like, ok, (thinking somethings definately not right here.) Rep from utility calls within a few minutes of rescheduling, says HO refused to let her on property, stating lines have already been marked. Rep informed her he was there to mark lines at request of me - and she states I don't even know who he is? Rep informes me that the fence is already being installed. Hmmm, so that would prob explain why no return calls.. So my question is, anyone ever thought about mailing a survey, somewhat like and exit survey from employer, to find out what they didn't like about you, what they did like, why they chose someone else? In hopes you maybe able to take that information (providing they are honest) to better yourself, I'm sure if its because of price, we all know what we need to make on a job (tried to figure labor @ $7/ft - materials overestimated a little for inferior product - but credit for material would come off price of fence) My point is, I wont engage in bidding wars, do the job for nothing....and resent it the duration of the job. But still left wondering where I went wrong? Thanks.