Agreed, but depending on the area hes in word of mouth is a big deal for dealerships here. "Well I think I'll just holler at the Highlander and see if Brandon wants to write an article about misplaced trust" etc... knowing you'll be vocal if if its not a big deal they will fix id bet. Probably talking a couple grand hereIf insurance gets involved they will be going on book value and local sales value, they dont care about lawyers they have loads of them. His lawyers fees are going to come out of his pocket. This is not like a person was injured, this is an object that they can easily determine value by insurance standards. Every company follows the same procedures.
What happened at the dealer is no different than someone going through a red light and hitting your car. And its treated the same way
A tire place in the town over had a wheel come off and insurance offered a pittance. Unfortunately for them she was Eastern Star, First Baptist debutante, her son was the starting tail back and she was on the booster club (big deal in this part of Texas) and before long I heard he made a better deal. 😆