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Discussion Starter #21
My main concern would be the drive shift and what it was connected to. That's a big hit to do that. That damage to the body is also pretty major.

I would expect all new rocker panels at a minimum.

I had a dealers car wash guy turn my 24,000 mile new to me truck into a parked car on thier lot.

It crushed the right bed fender panel.

They replaced the panel, but it hasn't been the same since. Tail gate doesn't close right and the pin striping is pealling off. Then the tail light reveals are off.. Besides the fact that hand sprayed paint never looks the same as factory paint.

It looks fine, but the functionality has never been right again.

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I have the same concern about the drives haft and whether they messed up the transfer case and rear diff. Honestly I hope they total it they probably won't but it would just make this whole situation simpler.
 

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Kowboy
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If I were the dealer, I'd make you a deal on a new truck that would have you smiling at your good fortune that your truck fell off the lift. Sure, he'd take a short-term ass-whuppin', but you'd be telling everybody how they took care of you. He would more than recover. He needs to fix your truck and sell it at auction out of state.
 

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The whole process is already spelled out with the insurance companies, it is no different that a normal auto accident. If the dealer decides to let the ins company handle it then his insurance company either fixes it or totals it. He would have to sue to get his deductible back. If he does not like the terms he will fight his insurance company, a month or 2 later his ins company gets their money back from the dealers company. The ins companies only care about dollars.

Customer is a subrogation specialist for an insurance company, she is the one who gets her companies money back from the other ins company. She says it does not pay to have a nice care and keep it in tip top shape, ins companies don't care.


Hopefully the dealer steps up other wise the OP is going to lose some money and time.
 

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Discussion Starter #25
So update,

Went there today they were super apologetic about the whole thing and said they would do whatever they could to make it right. They are going to handle it internally no insurance involved.

Anyways I told them I would quite honestly like them to get me into something new or used but with less mileage. So they went and appraised my truck at 41k which felt like a slap in the face. Kbb was 45k-50k iirc

I still told them to find me a new truck but there is no way I am walking out of this owing more than I already do. Between lost wages and time as well as the huge inconvenience this is I dont see how that is unreasonable.

Im going to speak with my attorney tomorrow depending upon if I can get the sales manager to come to a mutual understanding as to the money situation.
 

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Artist and not a curator
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Try to play some hardball. You should be pissed. They already showed their hand when they said they are going to deal with it internally. There is something on the insurance route they don't want to take. Could use conjecture all day but you can get an idea by thinking about your own liability issue if it's not an overly costly repair. Sometimes it's better just to come out of pocket.

Have the attorney write up a letter of what you value it at, hand it to the manager and tell him this is what you'll take for trade with no insurance or lawsuits for lost compensation. Another thing that means a lot to these people is their reviews. Leave a 3 star review and in the review say it's pending how the problem is resolved on whether it's a 1 star or 5 star rating. Those reviews make a very large impact, I worked for a large company and they paid me well to discuss fixes with clients.
 

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Hard to bend a deiveshaft.....something else has to be messed up too.

See what they have to say about it and definitely don't agree to anything right away.

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Based on some recent postings, I'm surprised it hasn't been put forward that they damaged it... they owe you a new one no questions asked... :whistle::LOL:

If you don't feel what they're doing is fair, don't argue, don't get upset, simply say something along the lines of... "I left my vehicle with you in good faith, and in doing so led to this issue... if we can't come to a resolution that satisfies me, I'm getting the feeling that we should involve a third-party here... insurance, lawyer, whatever, but here's what I expect to happen and if that doesn't work for you, let's get your insurance company on the line first..."
 

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If insurance gets involved they will be going on book value and local sales value, they dont care about lawyers they have loads of them. His lawyers fees are going to come out of his pocket. This is not like a person was injured, this is an object that they can easily determine value by insurance standards. Every company follows the same procedures.

What happened at the dealer is no different than someone going through a red light and hitting your car. And its treated the same way
 

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Discussion Starter #33
Another update,

They lowballed me on a trade in offer and said the best they could do was 4k off a new truck in addition to that. Ive put a stop to them doing any more repairs and called my insurance to get them involved. I also spoke to a lawyer just to see if there is any legal recourse.

I spoke to one of the owners yesterday and they essentially told me the inconvenience to my business was not their problem...

They seem to be set on doing the bare minimum to make this right so at this point I also filed a claim with GM and I also have a in with a local reporter who may be interested in the story.

Im normally not one to stir up this much crap but they are trying to take advantage of the situation and some how spin it so they make a profit.
 

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Now you have to figure out if time lost + lawyer's fees = the money you would have to pay out on their offer. The longer it takes the more you are out.

I know in NJ at least if a repair shop crashes your car during a test drive your company pays and you are out of the deductible. There are certain insurance right you give up when bringing your car in, similar to the right our customers give up with materials, just because its on their property does not mean its theirs, if we dont pay the lumberyard they can lien the customer.
 

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Discussion Starter #35
Now you have to figure out if time lost + lawyer's fees = the money you would have to pay out on their offer. The longer it takes the more you are out.

I know in NJ at least if a repair shop crashes your car during a test drive your company pays and you are out of the deductible. There are certain insurance right you give up when bringing your car in, similar to the right our customers give up with materials, just because its on their property does not mean its theirs, if we dont pay the lumberyard they can lien the customer.
Im trying to weigh all my options I certainly would like to avoid lawyers but they aren't leaving me with many options.
 

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Im trying to weigh all my options I certainly would like to avoid lawyers but they aren't leaving me with many options.
Once you file a claim with your own insurance company, it's their lawyers you're involving. That's why you pay insurance, use it.
 

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Once you file a claim with your own insurance company, it's their lawyers you're involving. That's why you pay insurance, use it.
And then the only outlay you may have is an appraiser to fight for the value of your vehicle. In my case I paid $450 and got an increase of $1000, but I had to pay storage fees because it took 2 weeks to straighten out.
 

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Artist and not a curator
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Yep, I'm guessing your insurance is going to go after their liability insurance. Once they get that phone call, the owner might change his tune a bit. They owe you money, that's as simple as it gets.

A letter from an attorney with intent to sue goes a long ways. I've never actually sued anyone but had a letter sent to a GC once and got paid the following week.
 

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My truck was backed into by a neigbor of the house I was working at. We called his insurance agent and he was going to put me in a Honda Civic. I explained to him I needed him to put me in an equivalent vehicle to be able to continue to earn a living. He said tough.

I got to the body shop a couple hours later, and they informed me that state law requires that insurance company to put me in an eqiuvalent vehicle. They called that agent and reminded him of that and he acquiesed. He had to rent a diesel truck from a commercial outfit that was suitable for pulling my trailers. He was not happy, and continually called me to tell me that I'd had it long enough and it was time to return it. I said, "when my truck is repaired I'll be glad to return this one, otherwise, leave me alone"

Maybe your state laws are the same? Ask around at a body shop, or your insurance provider.
 

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The job of insurance adjusters is to spend as little of the insurance companies money as possible... most people give in on the first go as a path of least resistance, and the insurance companies know and count on that...

Unless it's something iron-clad, Insurance companies usually settle rather than going to court because they know it'll end up costing them more...
 
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