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Hey all I'm new here to the forums.

Looking for an opinion here.

While working in a clients home, one of my guys spilled a quart of black oil based paint. When the paint splattered one drop landed on the clients 3 year old tan colored couch that was across the room. We attempted to clean by dabbing with thinner and a shop vac. As you can expect the result was not good. I admitted the issue to the owner and accepted full responsibility. I also told them that I would resolve the situation to their satisfaction. As stated the couch was 3 years old and had some staining from pets and food already.

They produced a receipt for $1500 for the couch and matching love seat. They have also stated that replacement costs are $2600 as they bought the original set as a floor model and received a good deal. They feel that I cannot just have the one couch recovered as it will not match the original dye lot and therefore the matching loveseat.

After some negotiations (they started at the replacement cost of $2600) they have offered that I pay them the original cash value of the couch and love seat ($1500). I can have the stained couch but they want to keep the love seat for their son.

Do you feel this is a fair deal? I don't. I feel that I owe them only what they paid for the couch (again it's 3 years old and not in new condition when damaged). I also feel that I should take possession of the material that I paid them for.
 

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First off I'd contact a professional to see if they could clean it off. Now I don't know the first damn thing about cleaning oil paint off a chesterfield, but I do know a dry cleaner that managed to get blood out of a white shirt that I though was ruined...so I'd call around and see what a pro could do. Start with the place they bought it.

If that didn't pan out I'd look at it like insurance, you have to give them replacement cost or buy them a new couch, and in doing so you take possession of the old one.

The fact it has other stains on it isn't relevant, you are responsible for a crap piece of furniture as much as an expensive one.
 

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I'm The BOSS
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try calling carpet or upholstery cleaning company.

In my opinion you do have to make this right. But, for $1500, they're total cost new for both. If you give them $1500 you get both. Offer them an amount that will make them happy. Only after the spot can't be cleaned. Can the cushion be flipped over ?
Make it right. But don't get screw over a drop of paint.
 

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They're taking advantage of you. You shouldn't have to buy them new ones for more than they paid. If nothing else, pay them what they paid for them. You should only have to 'make them whole', not supply them with new stuff.
 

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These company's that come out and clean sofas do a good job. You would be amazed at what they can get out. Offer to have the whole set cleaned and see how it goes.

Also if its only 3 years old see if you can order the replacement material. It wouldn't have faded much at all in 3 years.
 

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3 years ago that couch depreciated already 3 times. If this goes to small claims court, they will be awarded 300-500 if they lucky. For the same money you can reupholster the whole thing.
 

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Inner10 said:
First off I'd contact a professional to see if they could clean it off. Now I don't know the first damn thing about cleaning oil paint off a chesterfield, but I do know a dry cleaner that managed to get blood out of a white shirt that I though was ruined...so I'd call around and see what a pro could do. Start with the place they bought it. If that didn't pan out I'd look at it like insurance, you have to give them replacement cost or buy them a new couch, and in doing so you take possession of the old one. The fact it has other stains on it isn't relevant, you are responsible for a crap piece of furniture as much as an expensive one.
Insurance doesn't always replace with new, they will give the depreciated value of things. They do it all the time with vehicles. If I wreck my car that's 10 years old they don't buy me a new car they give me fair market value for a ten year old car in the same condition before it was wrecked. It's insurance 101!
 

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In order to only pay the depreciated value of the couch you would first have to find the legal life span of a couch. This could prove difficult. However you could call furniture shops and see if they have any data that tells how long a couch should last or what is the average time a person owns a couch before they buy a new one.
 

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Insurance doesn't always replace with new, they will give the depreciated value of things. They do it all the time with vehicles. If I wreck my car that's 10 years old they don't buy me a new car they give me fair market value for a ten year old car in the same condition before it was wrecked. It's insurance 101!
Not only that, but often they will only pay for aftermarket parts if repairs need to be made.
 

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All the above info is pretty much spot on...

Now, you have to evaluate how much time you will fiddle fart around with this vs how much time are willing to put in vs paying the $1500 and being done with it.

Even if you, clean or reupholster there is a chance they will not be happy, then what??????

They want $1500 and won't be happy until they get it.

Opening a can of paint in a finished & furnished room?....:censored:

Were you on site when the accident happened?

Good Luck...:thumbsup:
 

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First off I'd contact a professional to see if they could clean it off. Now I don't know the first damn thing about cleaning oil paint off a chesterfield, but I do know a dry cleaner that managed to get blood out of a white shirt that I though was ruined...so I'd call around and see what a pro could do. Start with the place they bought it.

If that didn't pan out I'd look at it like insurance, you have to give them replacement cost or buy them a new couch, and in doing so you take possession of the old one.

The fact it has other stains on it isn't relevant, you are responsible for a crap piece of furniture as much as an expensive one.
agreed with you till that in red..it absolutely does matter.if insurance handled it.,it would be a significant factor.
age and condition and amount of damage are absolutely pertinent here.

they don't get a new couch for a spot..be realistic man.

if your fender was dented and i bumped into you and caused another dent, I pay for the new bumper?

you best do some more research on that.

this guy already hung himself..must be a newbie.

tell them to flip the cushion..more experience in the field and you would have flipped it before they saw it;)

HO is playing the game with whole dye matching lot etc..

grow a pair OP..accept the minor portion you are responsible for.no judge will give them a new couch.

not one
 

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Hey all I'm new here to the forums.

Looking for an opinion here.

While working in a clients home, one of my guys spilled a quart of black oil based paint. When the paint splattered one drop landed on the clients 3 year old tan colored couch that was across the room. We attempted to clean by dabbing with thinner and a shop vac. As you can expect the result was not good. I admitted the issue to the owner and accepted full responsibility. I also told them that I would resolve the situation to their satisfaction. As stated the couch was 3 years old and had some staining from pets and food already.

They produced a receipt for $1500 for the couch and matching love seat. They have also stated that replacement costs are $2600 as they bought the original set as a floor model and received a good deal. They feel that I cannot just have the one couch recovered as it will not match the original dye lot and therefore the matching loveseat.

After some negotiations (they started at the replacement cost of $2600) they have offered that I pay them the original cash value of the couch and love seat ($1500). I can have the stained couch but they want to keep the love seat for their son.

Do you feel this is a fair deal? I don't. I feel that I owe them only what they paid for the couch (again it's 3 years old and not in new condition when damaged). I also feel that I should take possession of the material that I paid them for.

without being conflictive and remaining accommodating and professional simply remind them you will pay for repairs, you ill not replace 2 items due minor damage to 1 and you will not offer brand new due a spot.

they are just looking to flip the cushion and move on and take 1500 off your job.

don't be a sucker ever. Being a good business man is not synonymous with being a patsy.

surely the liner can be replaced or cleaned.

Make sure you demonstrate their less than perfect condition.

and offer in the cleaning that the tech will correct those issues as well.
some of these material /upholstery cleaner/repairs do some real magic
 

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jamestrd said:
without being conflictive and remaining accommodating and professional simply remind them you will pay for repairs, you ill not replace 2 items due minor damage to 1 and you will not offer brand new due a spot. they are just looking to flip the cushion and move on and take 1500 off your job. don't be a sucker ever. Being a good business man is not synonymous with being a patsy. surely the liner can be replaced or cleaned. Make sure you demonstrate their less than perfect condition. and offer in the cleaning that the tech will correct those issues as well. some of these material /upholstery cleaner/repairs do some real magic
Considering yourself a patsy for paying them and moving on is an emotional reaction, not a decision based on the best interest of your company. We all agree he will have to pay something, if he pays someone to clean it and it doesn't work now he's paying again for another try at something else. How much time and money are you willing to spend to try and not pay the 1500 bucks. It doesn't take long before that 1500 bucks is not looking too bad.
 

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I'm with Griz, I would absolutely give them the 1500 bucks with a signed letter that the debt was settled and agreed upon. 1500 bucks can be cheap to move on.
You're out of your mind

let insurance handle it.I love how so many front on here.

lose 1500 for an aged damaged couch?
Insurance wont do it..why should you.

that is NOT good business.. losing money is never good business.it happens..but it is NOT good business
 

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Considering yourself a patsy for paying them and moving on is an emotional reaction, not a decision based on the best interest of your company. We all agree he will have to pay something, if he pays someone to clean it and it doesn't work now he's paying again for another try at something else. How much time and money are you willing to spend to try and not pay the 1500 bucks. It doesn't take long before that 1500 bucks is not looking too bad.
that's silly..it really is.



1500 was for floor model( CHEAPSKATES) Looking for a deal despite people farting all over it. and whatever else might exist.

2) it was for 2 pieces. he is not liable for 2 pieces .

sorry

your time and money theory is sorted out with logical and diplomatic approach.

if things got to the point they can not be worked out for a simple mishap spot stain, then court is the only way and they lose..

No judge is giving them a new living room set.

I suspect you may have had many interior issues as a deck guy,
 

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jamestrd said:
You're out of your mind let insurance handle it.I love how so many front on here. lose 1500 for an aged damaged couch? Insurance wont do it..why should you. that is NOT good business.. losing money is never good business.it happens..but it is NOT good business
IMO 1500 bucks is small money and I would never make a claim on my policy for that amount. My policy is for the big stuff, like dropping a 2x10 the HO. And yes it's good business to not spend a lot of time to save a small amount of money.
 
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