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How many of you ever had to deal with Kohlers warranty department?
First word out if their mouths was we do not cover the cost of repairing the issues our faulty products caused to to failing. Guess they have a lot of warranty claims!
I ain't a fan of their products as every single time I install anything made by them its piss poor quality and most of the time expensive. If the customer really wants to buy that brand I let them deal with the issues that pop up. Well thus job I'm on is for a good friend and I'm trying to sort it. They want to send a local competitor around to check the issue and see if its covered under their warranty. The skin of the tub is delaminating from the fiberglass base so there's an air pocket between the layers that pops as they stand in the tub.
Had other issues with the tub but fixed them. Here's the other issues.
The first pic shows the legs I'm meant to use to set the tub. With the tub sitting on the flat and level you could see in the pic something's seriously wrong with the leg layout. Well it ended up being a leg installed at the factory that was not meant to be there. Easy fix to remove it but the other legs were still no where near the sun floor when the tub was installed.
The other issue was they didn't grind down the tile flanges and edges after pulling them from the mould. They hit it quickly with a grinder but paid no attention to making sure it was done right. Do had to adjust that my self also.
First word out if their mouths was we do not cover the cost of repairing the issues our faulty products caused to to failing. Guess they have a lot of warranty claims!
I ain't a fan of their products as every single time I install anything made by them its piss poor quality and most of the time expensive. If the customer really wants to buy that brand I let them deal with the issues that pop up. Well thus job I'm on is for a good friend and I'm trying to sort it. They want to send a local competitor around to check the issue and see if its covered under their warranty. The skin of the tub is delaminating from the fiberglass base so there's an air pocket between the layers that pops as they stand in the tub.
Had other issues with the tub but fixed them. Here's the other issues.
The first pic shows the legs I'm meant to use to set the tub. With the tub sitting on the flat and level you could see in the pic something's seriously wrong with the leg layout. Well it ended up being a leg installed at the factory that was not meant to be there. Easy fix to remove it but the other legs were still no where near the sun floor when the tub was installed.
The other issue was they didn't grind down the tile flanges and edges after pulling them from the mould. They hit it quickly with a grinder but paid no attention to making sure it was done right. Do had to adjust that my self also.




