Contractor Talk - Professional Construction and Remodeling Forum banner
1 - 20 of 34 Posts

·
Registered
Joined
·
176 Posts
Discussion Starter · #1 · (Edited)
Kitchen Cabinet Issues

Has anyone ever dealt with the Schrock Entra line of cabinets? I ordered a kitchen through the lumber yard I do all my business with, and after the install I am noticing problems with just about every piece.
1 We payed for plywood box upgrade and some of the cabinets have particle board.
2 almost all of the 5 piece doors have splintering at the joints.
3 paint issues on cabinets.
4 paid for upgraded drawers and slides and almost everything came through standard.
5 bottom drawer on pantry cabinet hits door hinge and barely pulls out.
6 section of 5 wall cabinets 3 of the bottoms are color matched and 2 of them are not.
7 all doors and drawers were supposed to be soft close and all but 3 aren't.
8 one of the doors was assembled crooked.
9 These problems have stopped the whole project because I can't have granite done or finish floors.

We have had kitchen designer and Schrock rep out to look. Rep wants to send me new doors and new cabinets to replace particle board, and new drawer slides. However I am just supposed to eat all the labor. Kitchen designer is trying to take care of getting me all the soft close but again I eat all the labor.

At this point I have no confidence in the quality of the cabinets, and with something wrong with almost every cabinet I want to just pull them all out and return. I feel like I bought a new car and it gets delivered with scratches all over it and the dealer hands me some paint and tells me to take care of it.

What would you do?
 

·
General Contractor
Joined
·
8,209 Posts
I agree with Sector, didn't you see all that before you installed them?

If you a contractor and you dealing with this lumber yard for a long time and they're distributors for the kitchen manufacturer, they would be ripping that kitchen out and sending another one from a different manufacturer and picking up the tab for your time loss. I'm not even going to mention that that will have impact of you reputation in one way or another, and someone has to answer for that.

Good luck
 

·
Registered
Joined
·
1,518 Posts
Majority of that stuff seems like easy fixes that shouldn't hold up the job at all. I'll bet those 3 cabinets that don't have color matched bottoms have color matched tops, if you know what I mean.

That's why we unbox everything and mark any defects with blue tape before starting. Never had anyone give me a hard time about returning damaged products. Doors are easy to swap out after the job is done.

Good luck
 

·
Registered
Joined
·
176 Posts
Discussion Starter · #6 ·
I am a contractor not a home owner. However These cabinets are for my personal house. Kitchens are not my specialty so all the issues did't stand out untill I looked over everything once it was installed. The wall cabinets are not finished top or bottom. The lumber yard owner is hopefully coming Monday to look and I am going to tell him I don't want them. I realize you can swap out bad cabinets, draws, doors but at this point I dont trust the manufacturer and dont want to give them my business. It would be one thing if I wanted to buy cheap cabinets but we paid alot of money, so you get what you pay for does not apply here.
 

·
Registered
Joined
·
4,048 Posts
Your first mistake was not looking things over before install.

When I buy a new car I look that thing over top to bottom for scratches and other problems before taking possession.

Who did the install? If you did the install I can see them blaming you for any issues, not saying you caused them but they will likely say the issues were a result of an improper installation.
 

·
Registered
Joined
·
2,171 Posts
Yes, you're supposed to eat the labor, which would be less if you unpacked and inspected.

I just had a setback last week with owner supplied materials.....

Gotta mark those cab's up or increase the labor costs,..but realize it's not to be.
 

·
Read Only
Joined
·
16,993 Posts
I am a contractor not a home owner. However These cabinets are for my personal house. Kitchens are not my specialty so all the issues did't stand out untill I looked over everything once it was installed. The wall cabinets are not finished top or bottom. The lumber yard owner is hopefully coming Monday to look and I am going to tell him I don't want them. I realize you can swap out bad cabinets, draws, doors but at this point I dont trust the manufacturer and dont want to give them my business. It would be one thing if I wanted to buy cheap cabinets but we paid alot of money, so you get what you pay for does not apply here.
I'm with you on this one.

Irrespective of what your keen eye missed, you got delivered a truckload of turds.

THAT is on the supplier.
 

·
Registered
Custom
Joined
·
15,540 Posts
I think you're finding out why they are nick-named "Schlock" cabinets... not always the case, but...

That said, if there are issues, that is what a warranty is for and if they are a regular supplier, have them come out for the inspection on what needs to be replaced...
 

·
Contractor
Joined
·
4,824 Posts
shame you didn't notice the issue before installing ALL of them.

Pulling out a cabinet in the middle and replacing with another may or may not work. Even when you have a "30" wide box, it may be off by 1/8 and that's enough to mess up the fit. I've made it work before in an apartment grade install, but may not work for your situation.

Either way, If the invoice was processed with upgraded boxes and left the lumber yard as not being the case, I would ask for reimbursement on labor. Not sure how that would work if it's your own home (as you are the homeowner!).
 

·
Registered
Joined
·
2,048 Posts
Really really sucks but I don't think the lumber yard is responsible for the labor. At least not all of it.
When they get delivered and you sign that slip it's your acceptance of the cabinets as being acceptable. You should have checked them all over before installing.
Hsat, there needs to be some compromise on both sides. I'd say that supplying the replacements and maybe a small compensation for a couple of hours of time would be plenty fair.
 

·
Registered
Joined
·
16,403 Posts
Really really sucks but I don't think the lumber yard is responsible for the labor. At least not all of it.
When they get delivered and you sign that slip it's your acceptance of the cabinets as being acceptable. You should have checked them all over before installing.
Hsat, there needs to be some compromise on both sides. I'd say that supplying the replacements and maybe a small compensation for a couple of hours of time would be plenty fair.

I have never pre inspected cabinets. I won't even remove them from the boxes until the day they go in. If I find one that's bad it gets installed so template can be taken and then the new one is swapped back over with damaged one before granite goes on and have never had issues when doing it like this when doing it under warranty. Good cabinet company's would fully understand and even credit you back for the time you put in to fix their issue.
 

·
Registered
Joined
·
7,076 Posts
The labor's on you. Pull them out and stack them in a dry place. Tell them that you paid for a kitchen full of new cabinets, and they sent you a bunch of complete crap. It's not your job to sort it all out, and it's not your wife's job to accept a kitchen full of cabinets, doors, and drawers with mismatched paint, extra screw holes, and dings from being re-manufactured, on site.

They can send you a new kitchen, very quickly, or they can give you your money back, all of it. If they want the pile of crap back, they can send someone out to get it in the next week, or it goes to the dump.

I know it's easy for me to talk tough about it, but it sounds to me like the perfect time to get angry with a supplier. It's not a few minor problems, it's a load of crap.

The color matching is an issue. You need all new doors and drawers, from the same paint run. I don't see any way around that, on a custom order.

I also don't know the brand.
 

·
Registered
Joined
·
1,197 Posts
I didn't use to inspect all the time, and got away with it for a long time without issue. Now I do, at least a good check of the cabinet boxes. I take a closer look at drawers and doors later since they can be dealt with after/during easily enough. I do not want to install a box and have to take it back out after.

I ran into a little stressful situation before when there was a delay on the new box delivery. I had granite scheduled and should have had about a week cushion for getting the new box. That week ended up with me getting the cabinet the afternoon before granite install, swapping it out in the morning before the granite guys showed up. That particular customer was pretty great to work for but they started stressing out about whether we were going to need to postpone the granite install, and completion of their kitchen.
 

·
Registered
Joined
·
4,732 Posts
I would hate to unbox the whole kitchen on arrival... but I would/do inspect before hanging. I think at that point, it's yours.

Fix them up and move on.

Shrock is like the mid-low line at menards IIRC.
 

·
Registered
Joined
·
4,048 Posts
I'd really like to see some pictures, I'm no cabinet installer but some pics should help sort out if it was a manufacturer defect or if things got installed poorly.

A cabinet that doesn't match, manufacturing defect, a door that is not on straight sounds more like a hinge needs a simple adjustment.
 

·
Registered
Joined
·
4,629 Posts
I refuse to fix anything that the manufacturer or supplier screwed up on my own time. With that said you're supposed inspect "EVERYTHING" before you install it. That's your responsibility as an installer.
 

·
Registered
Joined
·
13,000 Posts
I guess no one reads the fine print on the warranty. In most cabinet manufacturers warranty it states they will replace and defects before its installed, that is how they get out of paying for reinstall. Same with tile if you installed tile that was wring color they are not going to pay to reinstall it.

It would be interesting to find out if its an ordering issue or a manufacturing issue.

Only twice have I been paid by manufacturer to reinstall defective items. My distributor has paid a few times though. I never open all the boxes first, possibility of damage is too great.
 
1 - 20 of 34 Posts
Top