What's your contract say about repairs and warranty?
Issue with homeowner on inspection and allowing work to be fixed
Hi,
Dealing with a homeowner on a masonry job where inspection was failed by inspector who really had no clue what he was doing. Code book shows I am in compliance. After discussing job with my sub I do know that an area on this job was done incorrectly and is easily fixed-inspector did not catch as they are clueless. After we failed the first inspection homeowner quickly brought in another company(my main competitor who drastically overprices jobs so I take lots of jobs away from him). This company obviously found the one issue that I know is not in compliance and probably really badmouthed me. So homeowner who seems like the kid that was bullied in High School and now as an adult believes it is his turn to be the bully won't deal with me as a mature adult. I am going to hear from his attorney or him concerning my rivals inspection report according to a phone call I had with him. Job is done and easily fixed by me and is a 5 thousand dollar job. I have no money down from him. Just wondering what recourse I have-I have built 2 houses using subcontractors for my family and oftentimes work was failed by the inspector. Subs came back to fix work---I can't imagine not allowing them to fix a problem but then again I am a reasonable person who is dealing with a head case bully personality.
Dealing with a homeowner on a masonry job where inspection was failed by inspector who really had no clue what he was doing. Code book shows I am in compliance. After discussing job with my sub I do know that an area on this job was done incorrectly and is easily fixed-inspector did not catch as they are clueless. After we failed the first inspection homeowner quickly brought in another company(my main competitor who drastically overprices jobs so I take lots of jobs away from him). This company obviously found the one issue that I know is not in compliance and probably really badmouthed me. So homeowner who seems like the kid that was bullied in High School and now as an adult believes it is his turn to be the bully won't deal with me as a mature adult. I am going to hear from his attorney or him concerning my rivals inspection report according to a phone call I had with him. Job is done and easily fixed by me and is a 5 thousand dollar job. I have no money down from him. Just wondering what recourse I have-I have built 2 houses using subcontractors for my family and oftentimes work was failed by the inspector. Subs came back to fix work---I can't imagine not allowing them to fix a problem but then again I am a reasonable person who is dealing with a head case bully personality.
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So you as the GC did not catch the poorly done work prior to inspection?
Anyone on job site when inspection was done?
Have you, inspector & HO met together talked about the issue(s)?
Anyone on job site when inspection was done?
Have you, inspector & HO met together talked about the issue(s)?
If you are finding that often times your subs are failing inspections it might be time to find better subs and stop worrying about undercutting the competition.
Sorry but you sound like the guy who thinks "everyone in the world is wrong but me"?
Why aren't you keeping a better eye on the job?
Why aren't you keeping a better eye on the job?
So, what your saying is you, a mason, sub out masonry job, didn't get a deposit. failed inspection on one item , but another mason found something else wrong. ? with or without a contract. ?
Just want to make sure we got the facts ...
Just want to make sure we got the facts ...
:laughing:
That's all I got here folks....
That's all I got here folks....
And a warm hello to you. Welcome aboard.
garret9:
You are suffering my worst nightmare. I walk away from every job daring (in my mind) every drunken brother-in-law and competitor to find something wrong with my job. Bring your level, your specifications, and your code book, 'cause you're coming up empty handed, I promise.
Let this one sting; you'll be much less likely to let it happen again if you do.
You are suffering my worst nightmare. I walk away from every job daring (in my mind) every drunken brother-in-law and competitor to find something wrong with my job. Bring your level, your specifications, and your code book, 'cause you're coming up empty handed, I promise.
Let this one sting; you'll be much less likely to let it happen again if you do.
State law may require you be permitted to repair. Depends on the state. In oregon, you must provide a notice of procedure which outlines disputes and remedies time frames etc. If you dont provide it you can be fined a grand for your first offense and up from there.
X2If you are finding that often times your subs are failing inspections it might be time to find better subs and stop worrying about undercutting the competition.
Take things one step at a time. Ask the customer to send you the inspection report, so that you can figure out how to repair.
It's impossible for us to tell what the situation is, whether you messed up badly, or the customer's one of those lawyer-happy people.
I'm a little skeptical - that mysterious reference to "an area" being done incorrectly, and referring to failing the first inspection (what happened on the second inspection?). What are the details? What failed; what's wrong but was missed? What are the trade details? You forgot to grout the block foundation, or what?
You shouldn't be thinking about "recourse", but about expressing to the homeowner your desire to make things right.
"Oftentimes" is a hint that you need to pay better attention.
If you describe the specific issues we might be able to help you better.
I would go there ASAP and fix whatever is wrong even if you know the owner is firing you. Bring a video camera or 2 when he does it.
That's one way to look at it. I work pretty hard to be that guy.....my main competitor who drastically overprices jobs so I take lots of jobs away from him....
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"Drastically overpricing jobs." Sometimes this is the guy who stays in business. I find the jobs that seem drastically overpriced are the jobs that pay the bills and have a little left over for profit.
Very confusing info. You are up to code on all areas except one the stupid inspector didn't catch but you flunked the inspection and the homeowner is probably a former bullied guy lashing out at you and you didn't get a deposit for your bid that was drastically lower than your competitor and the customer is already lawyered up? You say the item that failed is up to code so that's the issue that really matters. Lawyers and judges aren't masons so the inspection report will be critical to the final outcome. It's all vague and you are contradicting yourself so I don't know how anyone here can help.
No, my subs are not the issue-mistakes happen and normally this sub's inspections go flawlessly. This is just one of those customers that you run into every 10 years or so. He made sure to drop the word attorney into his first conversation with me the day we started the job. I think he's the bully looking for the freebie.
As to my competitor, his overpricing and dishonesty has killed his reputation in the insurance industry and I am always the go to man and my prices are by no means considered "cheap".
As to my competitor, his overpricing and dishonesty has killed his reputation in the insurance industry and I am always the go to man and my prices are by no means considered "cheap".
1 - 20 of 32 Posts
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