I’ve been on the side of the sales end of this industry for the last 10 years, and it seems as if calling prospective clients around this time of year becomes a bit dubious.
Case in point yesterday I had 2 bad ones; I’ll describe the rudest one. Let me first say that these are people who have taken the time to fill out forms and leave information on various purchasing sites in which we are listed. This particular person had gone to alibaba.com and requested information from us there.
In this instanced the potential customer had left a note where he described some sort of side board he was looking for (the note really didn't make alot of sense) Well I call the guy, I always make it a point to first explain who I am and how and why I am calling, the guy proceeds to just give me pure hell on the phone. Saying he did not aprectiate being contacted at this time blahh blahh (3:00pm in the afternoon) I asked if there was a better time to call him back, and set him off again?? I tried to explain to him that I am not a telemarketer and the only information he left as a contact was his phone number. It was like he didn’t even hear that.
I know some would say just hang up but I hate to leave someone with a bad impression of the company without being sure they fully understand what it is and why I am contacting them for. So I let him vent an remained professional, just ended up by saying that I would remove him from our data base and he would not be contacted by us again, and reminded him if he was not the one to leave is name, address, phone number, and note on the web site that should be cause for concern to him.
The Christmas spirit I guess… geeeeez…..