I wanted to know how people felt about charging less than their estimate. In the past we've kept to our estimates if they were high or low. In the beginning our estimates were usually low, but since our crew has been getting more efficent we are now breaking even off our estimates.
I'm giving out an estimate today that could be around $600-$800 higher than what we would usually provide due to situations that may arise. Our estimate already includes a total breakdown of hours, materials, and overhead.
If the estimate is high, would you "give back" the extra money? How do your customers respond?
*This customer really wanted a solid estimate with fixed numbers, but he is not shopping around at this point. A person came before us, looked at the job for a couple of minutes, and walked. Several people have done the same thing before us due to high peeks on the house.
I'm giving out an estimate today that could be around $600-$800 higher than what we would usually provide due to situations that may arise. Our estimate already includes a total breakdown of hours, materials, and overhead.
If the estimate is high, would you "give back" the extra money? How do your customers respond?
*This customer really wanted a solid estimate with fixed numbers, but he is not shopping around at this point. A person came before us, looked at the job for a couple of minutes, and walked. Several people have done the same thing before us due to high peeks on the house.