Contractor Talk - Professional Construction and Remodeling Forum banner

Status
Not open for further replies.
1 - 8 of 8 Posts

·
Registered
Joined
·
2 Posts
Discussion Starter · #1 ·
Hi, I am currently having a major dilemma and am hoping someone here can help give me some insight.
So this is how it starts, my husband and I had a company come out and give an estimate on getting a new shingle roof done. We ended up biting on the bait and signing a contract with this company with the thought that he was going to be here when this work would be started. The salesguy told us that the company he worked for did not use mexicans, he told us that when they did our roof that all the old shingles and felt would be removed down to the decking. And that the decking would be check for any bad spots and if any were found they would be changed. We knew one spot for sure was going to need to be changed, and we told him that and he said he would include a note stating that spot specifically to be changed. So we signed the contract on thursday or friday and on tuesday afternoon i had a knock at the door, which when i opened the door it was my contractor here to deliver some materials, and low and behold the guy was a mexican, so already i am suspicious of being decieved. So the next morning its raining so the crew does not get here until about 1:30, the supervisor of this crew dropped the guys off at my home and did not return for them until almost 8pm. In this time the guys took off all the old shingle and nails from the old felt on the font half of the roof, leaving the felt on and never looking under it, and just started rolling out the new felt on top the old and nailing it down. When I asked I was simply told that it was just to cover the roof in case it rained and that the wood would be checked the next day. So on Thursday they get here and the finish pulling the shingles off the back of the roof. In the meantime I called the guy who sold us the roof asking why was the old felt not being taken off like promised and he said oh we don't take the old felt off if it still looks good. By this time (after watching the workers every move) I see the guys bringing up packs of shingles to the rooftop with the one place still never having wood replaced, when trying to call the guy again he would not answer the phone so i called the main office, and they said someone would call me back. At this time they had already started nailing new shingles to the roof. With my husband not being able to be here(was sent offshore to work) I had two of our neighbors come look at the roof for me, while the workers were using the wood pieces from the trash trailer (they haul the trash away with) to replace the one area we knew needed to be changed. They climbed up on the roof and walked around and both said that there were some places that were soft enough to almost fall through. At this time I had gotten the workers to all stop all the work they were in the process of doing, and then my neighbor took some pictures. This one was of the place we knew needed to be changed and they were not doing it completely they were in the process of covering it back up with the new felt.



So the supervisor walks around with my neighbors and they are told by him that the roof is not soft, which was the 3rd time i heard him say that it was not bad. So the workers leave for the day, and the guy that sold the roof to us drives up while my neighbor and I are talking, which at this point I had just realized that in their fit of hurry they covered the place that my vent was for my gas hotwater heater with felt and had not reopened the vent so the gases would go out instead of staying in. When i realized this my neighbor fixed it for me. The salesguy gets to my house and starts yelling at my neighbor for telling his workers they were doing the work wrongly, as seen in this photo



As you can see the felt was put under the drippan and the corner is exposed as well as the wood being rotten. Both the salesman and his boss both say that the wood is not bad, and that the whole vent being covered and the old felt not being taken off is all just miscommunications. But I honestly think I was about to be jacked, they were well on their way to put shingles back on my roof asap until i stopped them. So on Friday morning I meet the big boss, who says also the wood is not bad on the roof, but with my insistance of wanting it all changed out before shingles are put down, goes with me to the lumberyard, I pay 1000.00 for the decking wood, and then he wants us to pay them another 2300.00 for the extra labor of laying the decking down. The rain stopped them today but my husband is not happy with any of this. We both think we were being lied to, decieved, nothing we have been told has been completely honest. This is what the one side of the roof that the wood was pulled off of today looked like.....


all the pieces I could see in the trash trailer looked like this or worst. How could they say this was acceptable? Our question for you professionals is this, how do we get our money we paid already back and break the contract, do we have good enough grounds for breaking our contract with these people? In case you need to know we are in Louisiana. I think we have good enough grounds because they have breeched the contract by not taking the old felt off like stated in our signed contract. What do you guys think?
 

Attachments

·
Smart phone? Scan me!
Joined
·
2,137 Posts
Can I ask you? Did you go with the cheapest guy? If so. Don't make that mistake again. Homeowners hear a price and freak out alot of times. There is a reason "9/10" for the pricing. It is because you will get the best job possible. Because the company is NOT going to skip "taking old felt off cause it is still good".. btw how is it good if it has a bajillion holes in it from old nails? AND are the guys secretly surgeons? How can they tear the old shingle off without damaging the the old felt? I am no roofer, but have helped replace roofs before so others will chime in better suited for your question but man.. :no: :no: :no:

ED where you at??
 

·
Registered
Joined
·
2 Posts
Discussion Starter · #3 ·
Can I ask you? Did you go with the cheapest guy? If so. Don't make that mistake again. Homeowners hear a price and freak out alot of times. There is a reason "9/10" for the pricing. It is because you will get the best job possible. Because the company is NOT going to skip "taking old felt off cause it is still good".. btw how is it good if it has a bajillion holes in it from old nails? AND are the guys secretly surgeons? How can they tear the old shingle off without damaging the the old felt? I am no roofer, but have helped replace roofs before so others will chime in better suited for your question but man.. :no: :no: :no:

ED where you at??
uuuummm no almost 10,000 is not cheap we took them because they are a member of the bbb in our area and are graded a+

we are in south louisiana. they had certificates from the bbb, and insurance papers and all this stuff that looked awesome.

also another ? he said that they had to get a permit to do this work, they should get it right? and it should be displayed right? i have yet to see one.
and btw they did not rip one piece of felt when taking off the shingles, how? no clue but i watched them.
 

·
Smart phone? Scan me!
Joined
·
2,137 Posts
as far as ripping it I have no clue. There was no getting around it when I worked on the roof's I did, but again better suited to the roofers on that. As far as permit goes, did they pull one? Yes if they needed one (I am in Kansas) we are different than LA, they would need to display it. You can call the city permit office and find out if they did in fact pull a permit.

The BBB is kind of a joke. It is basically an organization that is like Angies list. As long as you don't get complaints they grade you good. If you have any complaints they grade you bad. That works in many different ways, people will see BBB and think they are some golden company when in fact they may not have been reported, new, or really not an actual member. Basically what they do is blackmail a company (who pays to be apart of them) to do what ever it takes to make a H/O happy. This can be good and bad on both sides of the scale. 1 a H/O gets what they paid for OR what they did NOT pay for < bad for contractor. If the contractor decides that they don't like BBB it is only till the end of the year and they can cancel. So it is really not that great of a "scale of competence".
 

·
Registered
Joined
·
1,863 Posts
The first thing you need to do is call your local Building inspector...their are codes that need to be followed in regards to the roof deck. The BI will come out and be somewhat of a mediator...and it will also let the contractor know he is on notice...
 

·
Registered
Joined
·
910 Posts
I see nothing wrong with that plywood; sounds like you're just causing trouble for the english-as-a-second-language contractor sect. Suck it up and serve burritos for lunch.
 

·
Registered
Joined
·
910 Posts
No I was just kidding.

Sorry about your troubles, but it looks like your damned if you do and damned if you don't - you need to fire the hacks and hire a conscientious contractor to fix the mess. I don't know that you'll get your $ back.

Good luck.
 
1 - 8 of 8 Posts
Status
Not open for further replies.
Top