Hi, I was looking for solutions for my situation and found this site. Maybe someone can offer their experience or advise.
I'm a designer/contractor and specialize in kitchens and baths. I've been in business 6 years and all my business comes by referral. One of my favorite clients gave my name to a co-worker and they contracted me for a simple kitchen face-lift: paint cabinets white, new backsplash, convert 220 electrical to 110 for new range...etc. simple stuff.
Anyway, I am finished except for a little touch-up on the cabinets which are oak and some of the radius spots are showing a little grainy. Maybe 4 spots total. The island was painted a dark gray in oil and there are a couple spots that got smudged before it was dry so it needs that fixed as well.
When I took the job they said they would provide paint and tile so I did not include in my bid but offered to purchase it at my cost and they would reimburse me. I got tile and paint at my cost and gave the receipts to customer. The job went so quickly I didn't collect the second draw at 50% completion. I just requested the second draw and the reimbursement for tile and paint w only some touch up left before the holiday. The lady refused and said she is not happy w paint job. She was very happy when we were finished and I assured her we would come back and fix all the imperfections after thanksgiving. In the meantime she had another painter come in and told me we needed to"part ways". I told her she still had to pay me. She is refusing. The first payment covered the tile and paint and a little more. The kitchen looks great but she admittedly has OCD and she sees things that aren't there!
What can I do?!? All my past clients have been wonderful and 100% satisfied. Many have become friends. I guess I became too trusting and I'm now getting screwed out of $3000!
My husband says she is just trying to get a free kitchen remodel. I'm shocked. Any advise would be appreciated..
I'm a designer/contractor and specialize in kitchens and baths. I've been in business 6 years and all my business comes by referral. One of my favorite clients gave my name to a co-worker and they contracted me for a simple kitchen face-lift: paint cabinets white, new backsplash, convert 220 electrical to 110 for new range...etc. simple stuff.
Anyway, I am finished except for a little touch-up on the cabinets which are oak and some of the radius spots are showing a little grainy. Maybe 4 spots total. The island was painted a dark gray in oil and there are a couple spots that got smudged before it was dry so it needs that fixed as well.
When I took the job they said they would provide paint and tile so I did not include in my bid but offered to purchase it at my cost and they would reimburse me. I got tile and paint at my cost and gave the receipts to customer. The job went so quickly I didn't collect the second draw at 50% completion. I just requested the second draw and the reimbursement for tile and paint w only some touch up left before the holiday. The lady refused and said she is not happy w paint job. She was very happy when we were finished and I assured her we would come back and fix all the imperfections after thanksgiving. In the meantime she had another painter come in and told me we needed to"part ways". I told her she still had to pay me. She is refusing. The first payment covered the tile and paint and a little more. The kitchen looks great but she admittedly has OCD and she sees things that aren't there!
What can I do?!? All my past clients have been wonderful and 100% satisfied. Many have become friends. I guess I became too trusting and I'm now getting screwed out of $3000!
My husband says she is just trying to get a free kitchen remodel. I'm shocked. Any advise would be appreciated..