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I'm new...need advise

34K views 318 replies 37 participants last post by  Calidecks  
#1 ·
Hi, I was looking for solutions for my situation and found this site. Maybe someone can offer their experience or advise.

I'm a designer/contractor and specialize in kitchens and baths. I've been in business 6 years and all my business comes by referral. One of my favorite clients gave my name to a co-worker and they contracted me for a simple kitchen face-lift: paint cabinets white, new backsplash, convert 220 electrical to 110 for new range...etc. simple stuff.

Anyway, I am finished except for a little touch-up on the cabinets which are oak and some of the radius spots are showing a little grainy. Maybe 4 spots total. The island was painted a dark gray in oil and there are a couple spots that got smudged before it was dry so it needs that fixed as well.

When I took the job they said they would provide paint and tile so I did not include in my bid but offered to purchase it at my cost and they would reimburse me. I got tile and paint at my cost and gave the receipts to customer. The job went so quickly I didn't collect the second draw at 50% completion. I just requested the second draw and the reimbursement for tile and paint w only some touch up left before the holiday. The lady refused and said she is not happy w paint job. She was very happy when we were finished and I assured her we would come back and fix all the imperfections after thanksgiving. In the meantime she had another painter come in and told me we needed to"part ways". I told her she still had to pay me. She is refusing. The first payment covered the tile and paint and a little more. The kitchen looks great but she admittedly has OCD and she sees things that aren't there!

What can I do?!? All my past clients have been wonderful and 100% satisfied. Many have become friends. I guess I became too trusting and I'm now getting screwed out of $3000!

My husband says she is just trying to get a free kitchen remodel. I'm shocked. Any advise would be appreciated..
 
#196 ·
When you go to court be prepared to have them drag all sorts of dirty laundry in front of the judge. They'll blame chit on you that you had nothing to do with.

The fact they have the older high end experienced guy on their side will be a tough hurdle.

Get your ducks in a row.

You should at least get your money for the materials back.

Good luck...:thumbsup:
 
#197 ·
griz said:
When you go to court be prepared to have them drag all sorts of dirty laundry in front of the judge. They'll blame chit on you that you had nothing to do with. The fact they have the older high end experienced guy on their side will be a tough hurdle. Get your ducks in a row. You should at least get your money for the materials back. Good luck...:thumbsup:
I believe if the judge will take their witness into account, he needs to let T-Girl get her own witness to look at it also, otherwise his testimony should not be admissible
 
#200 ·
Retain attorney, letters, phone calls, depositions....

Only two people are coming out on the long end here....

Absent a simple small claims resolution or a cheap letter from an attorney, this can get REAL expensive fast....

Two days in court & a couple of letters & phone calls recently cost a friend of mine $24,000 bucks and it was a draw....
 
#202 ·
When I was reading our law in Oklahoma, it said that work does not have to meet particular standards of the individual in order to warrant payment. If the work is up to a reasonable standard it is considered valid. Our paint job was not perfect but we could have made it better if given the chance. However, anyone walking in and looking at this kitchen would say it looks really good. From now on when presented w painting Oak cabinetry I will be much more mindful of the problems it presents and the customers expectations. Does this sound like any laws you all have? I'll see if I can find it and post it.
 
#208 ·
File the lien, have attorney write the letter along with copy and call their bluff...

If what you have posted is accurate, including this being the first problem client, you have more at stake here, including your reputation.

If you don't win this, the larger company can use that as a battering ram locally...

If he is not bluffing, or if he really felt his case was strong with the other builder, why would he even bother offering the $500 when they weren't going to pay before?...
 
#210 ·
I've been known to send out legal papers foe 185.00 just for phucking principle. There are something's worth fighting for. I think if she settles for the 500 she's played right into there hand.
 
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#214 ·
And she can point out her good faith effort to fix it, but deserves her first draw that she already worked for. She can also point out that she no longer is confident to work anymore without the first draw they agreed to. Simply put, because they didn't pay the first OWED draw, it is perfectly reasonable to believe they won't pay her at completion.
 
#228 ·
T-towngirl said:
Is there pre trial mediation at small claims? I just thought you presented case to the judge and the judge decides on the spot. Like Judge Judy?
I think at this point you go to court and learn what to do. It's a valuable learning experience. This way when we need small claims legal advice T-girl will be there for CT. :thumbsup: I know, record the event I would like to hear that one.
 
#245 ·
Is there not a point where I can say goodby, see you in court to these deadbeats? He just told me tonight he was having other A-team contractor fix everything?!? They have told me they've hired someone else 3 times. This is obviously just to get me to cave. They have also told me in conversation that they had all the evidence they need to go to court. Since I wouldn't take the $500, he doesn't want to go court. Is there a point where I can just say i am done, we are going to court, without harming my case? How many times can I be fired before it sticks?:wallbash::wallbash:
 
#246 ·
Now.

The writing is on the wall.....the one you are banging your head against constantly.

These people are obviously looking to cheat you and are beneath contempt.

IMO, you have wasted enough of your precious time trying to "compromise" with these ..........people (?). File a claim and make it stick, you have everything you need. IMO, it's a matter of principle at this point. You have been more than generous and very professional in your attempts at reconciliation. You are a better woman than I.

Good luck.
 
#247 · (Edited)
IMHO, at this point, they have proven to be untrustworthy and willing to breach... I would absolutely go and do the work but only on the condition that final payment is in the form of money order or certified check and it is to be on-hand when you show-up to do the work BEFORE you start.

If he balks, tell him straight up, "you plan on paying me in full, including the money I put out for materials which we agreed to when I got you my discount, right?" Say nothing... if he says Yes, then say, "well there shouldn't be any problem then and I'll even cover any reasonable fee your bank charges for it. I am here to make you happy as I always have been, but when our business is concluded, I don't want any loose ends".

Go get paid... :thumbsup:

That's the goal, right?

Best of luck... 8^)