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Discussion Starter · #1 ·
...they'll take care of themselves!!!

First up, I did a little work for a client that I built a porch for. He needed some baseboard put in and a little repair to some stairs. Fiddly, headachy stuff that I normally turn down, but he's a good client. That was Wednesday.

This is his Thursday e-mail, (note: I had nothing to do with the trim beside the bathroom door, it was something additional he noticed.)

Rec'd at 10:45 AM


Hi Chris...Would you have an hour or so today or tomorow. The old trim at
the lower right corner of the bathroom door skanked out and needs a fix.
It's only about 6" by 4" but I don't think I would do a very good job. I
know this is a pain. MK


Strategy: Ignore.

Rec'd at 11:30:

No worries...I fixed it. Thanks

Problem resolved.

Next up...

I get this e-mail this morning after installing the porch rail for this client yeterday, (Note: I actually did show her what it was going to look like...I held the pieces in place)

Hey Chris - the hand rail you put up, while beautiful, is not positioned as I would like it. Must have had some miscommunication. I am not keen on the big post sitting on the bottom stair as it takes away from the very nice stairs and open look. I had thought the railing would go beside the stairs and then butt into the brick column from the front rather than the side. Can the railing be moved?
Sent from my BlackBerry device on the Rogers Wireless Network


Strategy: Ignore.

Rec'd 2 hours later:

Hi Chris - you can disregard my earlier email. My neighbours have all convinced me that I would be out of my mind to want to have the railing any other way than how it is. Enjoy the rest of your weekend.

Problem resolved.
 

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That works on clients too? I've been using it on my girlfriend for over a 1 1/2 years now rather succefully. I'll have to give it a try.
 

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Some things can be...some things shouldn't. Knowing which is the trick. I'm glad I didn't put off going to get a spot on my neck looked at. Got diagnosed with skin cancer and was able to have it removed. Doc told me of a guy who waited too long for his...couldn't save him at that point.
rj
 
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