This is what you need to know -I need to vent big time!!! I have been a GC for a short period of time 10 mos to be exact, and I don't think I have met one customer that I like. The problem with this business and what is starting to really turn me into a Ahole!! is that people in this business are treated like **** and I am sick of it. First off its a hard business its not easy being on your knees all day, or being on a roof in 90 degree or demoing some customers NASTY DIRTY F HOUSE!!!!. Secondly its the one business where they EXPECT YOU TO LOWER YOUR RATE FOR HARD TIME CONSUMING WORK. There is no other business pretty much that a customer can NEGOTIATE on like this one and do it shamelessly. When a customer goes to a doctors office or a resturant and they get the bill WHY DON'T THEY REFUSE TO PAY AND WALK OUT!!! Or when they go to buy a HD F TV set why don't they start negotiating with the store. Because they would get laughed out of the place or the cops would be called. But when I improve your house the most exspensive thing in your life that you are going to make money back on, somehow I am suppose to work for free and give my blood because you were so F kind to give me your job PLEASE ITS INSULTING (as half of the jobs are garbage anyway). I am suppose to give a low price! and then do your long list of change orders and changes for free, as well HOPING ALL THE WHILE THAT YOU GIVE ME THE LAST CHECK and crappy reference. All the while dealing with your arrogrant, bitchy, complaining, unappreciative, self centered attitude AND I AM SUPPOSE TO DO IT WITH A SMILE! Please someone please explain to me WHAT THE F THIS **** IS ALL ABOUT!!! Talk about making lemonaide from lemons!!! The amount of garbage these gc's and workers have to go through just to get a measly check and a piece of crap reference is unbelievable. I have come to not even like customers anymore and totally understand why people in this business turn into A HOLES they should be!!!!! Most guys are hardworking and honest and I am tired of the garbage and sense of entitlement and demeaning BS that these customers put us through. These people need a reality check!!!! I have one customer right now that I feel like telling to G F YOURSELF!!!
Really, when I see a post that's written in one paragraph, when it should be 4, I skip right over them. Communication is everything, especially in construction.I skipped the op, but will give him a leeetle hint...USE THE FVKN "ENTER" KEY every once in awhile (also called "paragraphs")...how do you run a "business" and not know how to communicate effectively?
Do you communicate with your clients the same way?
I don't buy that !! 50% of the interior trim has gaps in it and thats ok ! :no:People are not going to appreciate what you do unless you sell them on appreciating it. A customers perception of a job well done has probably only 50 % to do with the quality of the work. Its all about the relationship you have with them.
bob is right, don't lower your prices just because they can't afford you, ...... if you do, you won't be happy about the job because you'll feel you're getting paid less to do more work and you will start to hate your job lol.Maybe it's you.
Reminds me of a guy who has a different girlfriend every week. Always getting dumped but it's never his fault. Maybe it is...
How do you project yourself? On my business cards. fliers, postcards, etc. it says "When You Want The Best". Common sense says the best isn't the cheapest. It's mutually exclusive.
When they call do you qualify them at all? If they want me to come to their house it's $50 for me to show up. If they want me to do a landscape design and estimate that starts at $150. Do you ask any questions?
For example I'll get a call about a outdoor kitchen, pergola, and outdoor dining area. Right off the bat I know this is going to run $18,000 for a minimalist design. So I ask about budget, do they have financing, do they want financing, etc. If they start to choke on the phone it's not worth the drive out there.
Know your customer, I deal with a lot of foreigners. In some cultures haggling is expected. Bid accordingly. A little sensitivity and awareness will go a long way.
Know when to walk away. At some point you will need to tell a client "I'm sorry, but my services aren't within your price range. I can put you in touch with a lower priced landscaping company if you would like?"
It's like somebody walking into a Porsche dealership with Kia money. The deal ain't gonna happen.
Find clients on your level, don't lower yourself to theirs.
That's Freak'n funny! :laughing::laughing::laughing: Cruel but funny!Have you tried advertising on Craigslist?
:thumbsup: Spot on!People are not going to appreciate what you do unless you sell them on appreciating it. A customers perception of a job well done has probably only 50 % to do with the quality of the work. Its all about the relationship you have with them.
Nope I don't piss customers off if anything they should appreciate what I do as I go the extra mile every time and maybe that is my problem. I don't feel its appreciated at all. Come are you guys serious you don't experience this? Every customer you get is rich signs with a smile and appreciates everything? I find that hard to believe or maybe it because I am woman and your men but something doesnt make sense.
If all of your customers are doing this, you either are getting your lead base from the wrong place or you are doing this to yourself.I have valid points about the issues customers do try and nickel and dime you down everytime, I know people want to get a good deal, but come on other people have to make a living too.
You're nuts.This is the one industry where they always think they are getting ripped off so therefore they expect you to do things for free. I have seen it over and over and I am sure all of you have experienced it.
Stop working T&M or learn how to set proper customer expectations. T&M can be a license to steal for a sh*tty tradesman. It's a huge crutch keeping losers in the business when they would be weeded out through natural selection if it wasn't for T&M.They always think that the job can be done quick and easily. They say "oh but that should only a take a few hours right?". Then the job takes two day and its complicated, but they never think it shoudl or will be and then they think your dragging it out on purpose to make more money. Or they have no idea how much work really goes into it.
Have you notice the irony that just about everybody replying to you is sticking together on the same theme? :laughing:I could go on, and another thing I have noted that I don't think people in the the trades stick together.
That-a-girl! :notworthyp.s. and to the guy that can't read more than 3 sentences without getting distracted. The have medication for ADHD now :thumbup: