Recently i got a lead for a bathroom remodel. In talking to the customer he volenteered that he had remodeled two baths before as his own gc, but it took to long so this time he was going to hire one contractor to handle the job this time. So i made a few suggestions about suppliers and showrooms, and every other word out of his mouth was home depot.I explained that money saved at home depot doesn't justify the agravation of special ordering from them. He also wants job completed in record time. Just don't understand the facination with the big boxes. I think the main problem with the big box is that the salespersons are not on commision.