Honestly, I look them in the eye and say "Ms. or Mr. Homeowner, we are never slow. If you are serious about getting this done, you should try to pick a date now to put on our schedule, or it will never get done."
It forces the $hit or get of the pot issue.
It forces the $hit or get of the pot issue.
This is your best bet. I get a lot of people saying so-n-so wants XX done, call them. Bull. If they really want it done, then have them call me. Most of those people are just toying with the idea. If they can't even call me about it, do you really think its going to happen? Plus, when they call me, the call gets logged properly, and they get in the 'system'. Makes it easier for the paper trail.