Background:
I had a HO that I went and looked at a roof for.
He also had issues with poor work recently done on 2 sets of masonry stairs (done by someone he hired). I gave him the name of my Masonry Contractor, so that he could go out and look at it (for the HO).
The HO tells me about a week later, that he is so very happy with me giving him my Mason's number. The mason found a lot wrong (crumbling mortar, etc), including incorrect tread and riser depths (per state code). He thanks me so much for referring the Mason. The HO, contacted the local inspector who confirmed that the first job was bad, and not up to code (Which the HO feels will help him pursue a suite against the first mason). The Mason (My referral) gave the HO a proposal to take the bad work all apart and fix it.
Today:
I am super, super busy...and am running multiple jobs, as we ususally do. It's about 8 am.
I get a call from the upset HO, that the Mason has missed two appointments to meet with him this week, and has not called him. Here is the basic dialogue, after he tells me the above:
HO:(after relating that the Mason missed his appts) "What is going on?!...I'd like to know what is going on?!"
Me: :blink:?? "I do not know...."
Next: A Longgg, awkward....silence and pause.
rolleyes:I don't know why he's calling me about this?).
Me: "I have no idea why the Mason has missed his appointments, and why he has not called you"
blink: ? How the eff am I supposed to know that?)
HO:.....mentions something about his schedule being ruined last night, and that this is the second night this week, the mason didn't show, Monday, Tuesday, etc...
Me: "I'm sorry to hear that. I have no idea why he would do that."
HO: "Well, you recommended him! How can you recommend him, when he does things like that?"
Me: "That's unusual, I've had him forget 1 appointment, and be an hour late for another appointment, but that's it. I've never seen anything like what you're saying. I've used him a lot. I've referred him to other Clients, who love him and his work. I don't know what to tell you."
HO: "I just want to know....what is going on!"
Me: "I really do not know."
HO: "Fine, Thanks, good bye"..."Click".
Now, to top it off:
I get this email, almost immediately after the call (I get emails on my phone).
Here it is, (I've replaced my personal name with "Atlantic", and replaced all other names):
Personally, I could care less. When I got off the phone with him, I said to myself...There is no way I am ever going to do work for that guy. He's got a warped view of everything, if he thinks I responsible for any of that.
Any Comments?
I had a HO that I went and looked at a roof for.
He also had issues with poor work recently done on 2 sets of masonry stairs (done by someone he hired). I gave him the name of my Masonry Contractor, so that he could go out and look at it (for the HO).
The HO tells me about a week later, that he is so very happy with me giving him my Mason's number. The mason found a lot wrong (crumbling mortar, etc), including incorrect tread and riser depths (per state code). He thanks me so much for referring the Mason. The HO, contacted the local inspector who confirmed that the first job was bad, and not up to code (Which the HO feels will help him pursue a suite against the first mason). The Mason (My referral) gave the HO a proposal to take the bad work all apart and fix it.
Today:
I am super, super busy...and am running multiple jobs, as we ususally do. It's about 8 am.
I get a call from the upset HO, that the Mason has missed two appointments to meet with him this week, and has not called him. Here is the basic dialogue, after he tells me the above:
HO:(after relating that the Mason missed his appts) "What is going on?!...I'd like to know what is going on?!"
Me: :blink:?? "I do not know...."
Next: A Longgg, awkward....silence and pause.
Me: "I have no idea why the Mason has missed his appointments, and why he has not called you"
HO:.....mentions something about his schedule being ruined last night, and that this is the second night this week, the mason didn't show, Monday, Tuesday, etc...
Me: "I'm sorry to hear that. I have no idea why he would do that."
HO: "Well, you recommended him! How can you recommend him, when he does things like that?"
Me: "That's unusual, I've had him forget 1 appointment, and be an hour late for another appointment, but that's it. I've never seen anything like what you're saying. I've used him a lot. I've referred him to other Clients, who love him and his work. I don't know what to tell you."
HO: "I just want to know....what is going on!"
Me: "I really do not know."
HO: "Fine, Thanks, good bye"..."Click".
Now, to top it off:
I get this email, almost immediately after the call (I get emails on my phone).
Here it is, (I've replaced my personal name with "Atlantic", and replaced all other names):
Personally, I could care less. When I got off the phone with him, I said to myself...There is no way I am ever going to do work for that guy. He's got a warped view of everything, if he thinks I responsible for any of that.
Any Comments?