Home Depot is a joke

19990 Views 164 Replies 68 Participants Last post by pritch, Feb 24, 2014

FrankSmith

Discussion Starter · Feb 13, 2014

I went to pick up some material this morning including some colonial door stop. I had two pieces at 7’. They scanned the sticker and the computer prompted them to inter a length. The pieces where measured by the cashier and the length were 7’ ¾”. She entered a 7 for the feet and then a .75 for the inches. It would not accept this. She proceeded to inter it as a fraction.

Eventually there where 4 workers standing around the cash register talking about this as though I had nowhere to be. I couldn’t take another second of the madness and finally said “not to be rude but I need to get out of here, enter a whole number” They entered a 0 for the inch and we were on to the second piece.

They scanned the sticker and because they rounded down on the first piece they wanted to round up for the second one. Somehow for them, rounding up meant that the 7’ ¾” piece would get entered as 8’. I didn’t care about the few cents that this would have cost me but I couldn’t let it happen. A half an hour later and after giving some free math tutoring I was on my way.

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C2projects

· #2 · Feb 13, 2014

Haha yeah I bought a small space heater the other day and I wasn't looking for help but a worker came up to me and asked if he could help me so I asked "do you know what size of room these are good for" his response was "yeah they are good for 1000 sq/ft"

"you mean 100?" I asked

"No 1000"

I decided it wasn't worth getting into an argument over so I just said.

"Wow this little thing will heat a small house. It's like a furnace, thanks bud" then I walked away. My buddy and I had a good laugh. I am thinking I should bring it back and rage on the guy for lying to me.

pappagor

· #3 · Feb 13, 2014

no a joke is funny they are sick sad and bad

Reactions: 1

CO762

· #4 · Feb 13, 2014

That sounds like me whenever I get a new phone.

Reactions: 1

Tinstaafl

· #5 · Feb 13, 2014

FrankSmith said:
Somehow for them, rounding up meant that the 7’ ¾” piece would get entered as 8’.

The material is sold by the foot, period. They were right.

Not that such a circus should ever take place.

rselectric1

· #6 · Feb 13, 2014

Before I moved last year, I would avoid the closest HD because 2 of the 3 electrical guys there knew I was licensed. They would try to get me to help them answer their customer questions. "Aint nobody got time fo dat".

The third guy was a pro, but he left to become an electrical inspector in the town where I almost exclusively work. He is usually the one who inspects my work now.

Here's what I have been told:

HD used to hire a leader for each department that was actually quite good and used to work and be licensed in their trade. Apparently as these guys leave, they are not replacing them with the same caliber people, or even close.

I am not ashamed to say that there is still one of these leaders in the Naperville HD who is a retired union electrician and when I am having a brain fart, I can explain the situation and he is quick to offer ideas and options that are very legitimate, legal, and make sense. He also will look at my lists and go grab items for me which is a big help when I am in a hurry to get in and out.

Once these guys are gone, I'll be bugging 480 Sparky more for the enigmas!:laughing:

As far as the checkout people and others, that's going downhill quickly and has been for a couple years.

The closest supply house is now 55 minutes away so I am pretty much stuck with HD unless it's a large enough job that they will deliver to the site this far away.

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Steve57

· #7 · Feb 13, 2014

Tinstaafl said:
The material is sold by the foot, period. They were right.

Not that such a circus should ever take place.

So, you can return all the scraps for credit?

Reactions: 5

TRMolnar

· #8 · Feb 13, 2014

I must say that you are a lot more patient than I am. I would have walked out after two minutes...

I worked at a home depot in college and it wasn't terrible then but I still spent most of my day walking customers all of the store sharing what knowledge I had with them. Most of the other associates were useless.

I still shop at the store I used to work at and it is amazing how utterly useless everyone is. Anymore I avoid that place as much as I can.

Inner10

· #9 · Feb 13, 2014

Steve57 said:
So, you can return all the scraps for credit?

Yes cut into 1/2" strips to maximize profitability.

Reactions: 1

FrankSmith

Discussion Starter · #10 · Feb 13, 2014

Tinstaafl said:
The material is sold by the foot, period. They were right.

Not that such a circus should ever take place.

You are mistaken. They enter both feet and inches. If you don't believe me go buy some trim tomorrow. I don't know if it is new because I have never paid attention to what they where doing prior to what happened this morning. None the less, if I where rounding, I would be inclined to round to 7' for a piece that length.

The Coastal Craftsman

· #11 · Feb 13, 2014

FrankSmith said:
You are mistaken. They enter both feet and inches. If you don't believe me go buy some trim tomorrow. I don't know if it is new because I have never paid attention to what they where doing prior to what happened this morning. None the less, if I where rounding, I would be inclined to round to 7' for a piece that length.

Here they hold it up to a massive ruler on the wall and then they bill me for every ft even if its only over a ft by 1". I think they put the ft and in in then computer rounds it of to next highest amount. Just make sure you cut dead on the ft mark.

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woodworkbykirk

· #12 · Feb 13, 2014

about 7 years ago one of the home depots had cashiers that were notorious for ringing in tiles per box.. but they are sold by the pc.. they would scan a box of ten once.. thus you were getting a crazy deal on the stuff..

the gc i was working for at the time was buying all his tile there until they started to realize what they were doing wrong. he figures he had saved close to $10,000 because of their stupidty

i

EricBrancard

· #13 · Feb 13, 2014

Home Depot is fine if you know exactly what you need and where it is located. If you have to ask for help with anything, no matter how small, that's when it becomes a cluster*****.

Reactions: 2

BamBamm5144

· #14 · Feb 13, 2014

woodworkbykirk said:
about 7 years ago one of the home depots had cashiers that were notorious for ringing in tiles per box.. but they are sold by the pc.. they would scan a box of ten once.. thus you were getting a crazy deal on the stuff.. the gc i was working for at the time was buying all his tile there until they started to realize what they were doing wrong. he figures he had saved close to $10,000 because of their stupidty i

Or saved 10k because of his dishonesty but either way.

Reactions: 5

mrcharles

· #15 · Feb 13, 2014

This is how I feel every time I'm at Home Depot or Lowes:

http://www.youtube.com/watch?v=XFWeoxrhbE8

Reactions: 5

dan-the-man

· #16 · Feb 13, 2014

The home depot near my house is can be a real eyeopener! Most of time when the boss sends me to get stuff I just try and get out as fast as possible to avoid HO trying to ask for us to bid a job or for free advise!:laughing:

Bearded Wonder

· #17 · Feb 13, 2014

EricBrancard said:
Home Depot is fine if you know exactly what you need and where it is located. If you have to ask for help with anything, no matter how small, that's when it becomes a cluster*****.

I know where every last item is in the Depot closest to me. Which does me no good at any other Home Depot in the free world. Why in hell they don't figure out the best configuration and make them all the same is a mystery to me.

I was about to punch someone at a depot in Dallas yesterday. I was getting toilet supply lines and needed some shutoff valves too. Weren't on that aisle, so I went to the next one. That was A/C duct and stuff, so I figured I went the wrong way. Went to the next aisle in the other direction and it was hardware or something. Looked back on the first aisle cause I figured I missed them. Asked a guy, and they were two aisles over from the supply lines. Wtf?

And paint. It's in the back left corner at my local store. It's front and center in others. Back right corner in others. Makes no sense.

If any Home Depot brass reads this, please pull your head out of your a$$ and get this fixed.

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chew

· #18 · Feb 13, 2014

I was @ HD with my wife the other day.

When I was checking out a lot of pipe & the cashier insisted on scanning every pc. on the counter scanner. Instead of using the hand scanner & entering the qty.

After taking forever to do this I scan my company HD credit card (you get 5% off for using it & asking for your 5% , but you have to ask for it). He asks me for my ID I tell him that is not required & proceeds to give me a hard time. I tell him I suggest you call someone who knows how to do your job, because you are an idiot & do not know what you are doing & fewer other things. The manager comes over & the cashier explains what happen. The manager tells to have a nice day & that he is sorry for the hold up.

On the way to the truck my wife says I can't believe you called that idiot an idiot to his face. She then asks me if I talk to my employees that way. I told her no, because I don't hire people that stupid.

By the way I get 7% off @ Lowes. 5% for having a Lowes acct. & another 2% for being a NAHB member & I don't have to ask for it.

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mrcharles

· #19 · Feb 13, 2014

chew said:
I was @ HD with my wife the other day.

When I was checking out a lot of pipe & the cashier insisted on scanning every pc. on the counter scanner. Instead of using the hand scanner & entering the qty.

After taking forever to do this I scan my company HD credit card (you get 5% off for using it & asking for your 5% , but you have to ask for it). He asks me for my ID I tell him that is not required & proceeds to give me a hard time. I tell him I suggest you call someone who knows how to do your job, because you are an idiot & do not know what you are doing & fewer other things. The manager comes over & the cashier explains what happen. The manager tells to have a nice day & that he is sorry for the hold up.

On the way to the truck my wife says I can't believe you called that idiot an idiot to his face. She then asks me if I talk to my employees that way. I told her no, because I don't hire people that stupid.

By the way I get 7% off @ Lowes. 5% for having a Lowes acct. & another 2% for being a NAHB member & I don't have to ask for it.

They make on average $9.31 an hour.....cut them some slack

Robie

· #20 · Feb 13, 2014

mrcharles said:
They make on average $9.31 an hour.....cut them some slack

No. They applied for the job...they got the job...do the job.

If you do a favor for a friend (something you can do) do you do a lousy job because it's free?

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