Hilti laser measurer repair costs

Mrmac204 said:

I have a Hilti pd42 that's out of warranty. I use the darn thing for everything, and it's reliable - or it was until now.

I was using it on an estimate the other day and I noticed that it wasn't "adding" measurements, and it showed what looks like a phone symbol inside a circle.

I checked my manual and it says "hardware errors"

has anyone else had a problem with their Hilti measurer? if so did they slam you with a huge repair cost?

If it's going to be more than about $150 I'll go buy a bosch.

thanks

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There is a 1/3 original price repair cost limit I believe.

yup you're right. My max cost to repair this will be $200, maybe less but not more. If it's a $500 repair they won't do it at all, they will just toss it into the trash.

Mrmac204 said:

yup you're right. My max cost to repair this will be $200, maybe less but not more. If it's a $500 repair they won't do it at all, they will just toss it into the trash.

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Most seem to just go in the trash these days.

Inner10 said:

Most seem to just go in the trash these days.

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Right again! LOL I just got a call from Hilti Canada, the brains inside the measurer (the module that does the calculations) are toast, so they won't repair it. They are sending me a new one, and I paid the $200 max repair limit. (plus shipping, whatever that is)

I didn't think that they'd do that as this thing is 3 years out of warranty.
One month short of 5 years, not so bad I think for an electronic construction item. It's been in my tool pail for most of it's life, so not too rough conditions.

Pretty darned good service I'd say. New they are almost $800 (Canadian)

Mrmac204 said:

Right again! LOL I just got a call from Hilti Canada, the brains inside the measurer (the module that does the calculations) are toast, so they won't repair it. They are sending me a new one, and I paid the $200 max repair limit. (plus shipping, whatever that is)

I didn't think that they'd do that as this thing is 3 years out of warranty.
One month short of 5 years, not so bad I think for an electronic construction item. It's been in my tool pail for most of it's life, so not too rough conditions.

Pretty darned good service I'd say. New they are almost $800 (Canadian)

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Meh, it kinda pissed me off to find out that many of their tools you can't actually get parts for and no matter what you pay the repair limit. 200 bucks could score you a similar model from a competitor with a brand new warranty, so don't think the $800 price tag just buys your quality.

Inner10 said:

Meh, it kinda pissed me off to find out that many of their tools you can't actually get parts for and no matter what you pay the repair limit. 200 bucks could score you a similar model from a competitor with a brand new warranty, so don't think the $800 price tag just buys your quality.

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for $200 you're not getting a new unit with the range or features of the pd42

m1911 said:

for $200 you're not getting a new unit with the range or features of the pd42

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One week turn-around. Yes it's a brand new PD42, but they will only warranty this one for six months.

The last one went almost 5 years, so I'm not concerned.

Mrmac204 said:

One week turn-around. Yes it's a brand new PD42, but they will only warranty this one for six months.

The last one went almost 5 years, so I'm not concerned.

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You misunderstood, I meant that for $200 you're not going to find another manufacturers comparable tool with the same features as the Hilti. :blink:

m1911 said:

You misunderstood, I meant that for $200 you're not going to find another manufacturers comparable tool with the same features as the Hilti. :blink:

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ya perhaps. I did some research on them and they all seem to be about the same ie: features, accuracy etc. The cheap ones not so much, but the more expensive ones do have similar features.

As a trim guy I don't use most of the features that it has anyway, it's pretty much over-kill for what I do. (measure, add, measure again)

I over-bought when I originally got it 5 years back.

So far with limited use(replacing the crown in my house) this new unit seems to be dead on. My last one was randomly 3/16" long on measurements over 8'.

The jury is still out however, we will see over the next year or so in differing conditions whether it remains dead on or it also is a little bit long.

One thing that I wish that it had is to be able to turn on the back light. It doe's come on, but it's triggered by a sensor? or something like that.

I have a Bosch and a Hilti, and for interior work they both work equally well. I can't imagine running crown without a laser measure!