Contractor Talk - Professional Construction and Remodeling Forum banner

Henry's Elastomeric failure?

52K views 32 replies 7 participants last post by  niko1414  
#1 ·
Not too long ago I did a repair on a flat roof where some of the torch down needed to be replaced. The repair went well, but I convinced the owner to do cool coat on the roof. I contacted Henry’s to verify which product they would recommend for an older torn roof and they gave me the prodocal. Again, had my guys clean, install flawlessly.

So it rained over the past few days and I thought it to be good to call the customer up and verify everything was good. It was but he wanted to get an estimate on some other work which involved going on the roof, again.

While up there I noticed that the elastomeric had separated from the substrate. I contacted Henry’s about the application of the roof coating and they said that it’s because it ponds, about a ¼” of ponding where a previous torch down repair was. And again, this was after two days of rain.

The roof was swept, power washed, all areas where needed had applied asphalt emulsion and easto-acrylic caulk and poly then the elasto. How can ¼” x 2sqft cause separation of the material?

Any ideas?


Here's what I'm looking at:
Image
 
#7 ·
In that specific area, Henry's 107 asphalt was applied and cured, per the instructions from Henry's, then the elasto. As for it being so thin, it was rolled on with three coats and the materials usage was above recommendation.

I think you’re right about it being the cheapest product. Should I accept it as a lesson learned and just fixed the areas with the alternative coatings? Thank god it’s not going to cost an arm and a leg, but I’m OK with just learning from this and never using a Henry’s product again.
 
#4 ·
I agree, but his budget wouldn't allow it. It's not leaking, this was just a failure of the elastomeric cool roof coating. I was just shocked to see their product separate after such a short period of time especially if the ponding is as small as this; it shouldn’t fail like that.

Furthermore, I was kind of taken back because the tech at Henry's was very condescending telling me that the application was at fault or it's ponding. When I vouched for the application he then said that the term 'pond proof' is only for marketing... Again, it's about 1/4" over 2sqft. A heavy rain would cause more problems than that volume and pressure of water!!!

Should I even bother getting a Henry's rep to check it out?

Should I just scrub the ponding areas, use a leveler, then go over with tropical or go cheap and give Henry's another try?

If anyone else has had this problem with their materials, I'd sure like some feedback.
 
#13 ·
Yep, you've already increased your experience factor, and it didn't cost you much. Henry's is not a name synonymous with quality.

I'm not certain of what you were doing here. You weren't expecting that elastomeric to seal the roof were you? Doesn't sound like it but not certain. Anyways, Cheaper elastomerics will not adhere to freshly installed asphalt-based materials. You have to let it cure for 30 to 60 days to let the oils flash out.

We have elastomerics and acrylics that can be applied right away and absolutely no bleed through even on fresh mastic but it is mfr proprietary product and I don't know a generic name for it.

There are dozens of elastomeric products out there with outrageous claims. It is a good product to educate yourself on in the industry but absolutely do not take the mfr word for how great a product it is.
 
#17 ·
That is quite understandable if you are working for someone else but remember some of us have our name and reputation on every job. We do have to worry about it. I only expect my guys to do their best to install what is provided. It's not your fault if you are installing crap as long as you are the best crap installer you can be. :thumbup:
 
#15 ·
JWilliams said:
yeah i don't care who their products personally.. but if whoever i'm working for buys it i guess i'll just have to use it.
Careful with that. I can see some finger pointing in your future.. :laughing:
 
#20 ·
Moisture coming back up through the old roof. The area wasn't cured enough to be coated. The area wasn't prepped right. Hole in coating.

Since its such a small area I think you can eliminate a bad prep job. So that leaves you with the initial repair, or moisture coming from below or above. I'm going to bet that there is moisture trapped in the mod bit roof. If it is this most likely wont be the only area to show up like this, this one is just the start.
 
#21 ·
This wasn't the only spot where it was doing it either. Also, it only happens where water is settleing. But as far as ponding goes, it's minimal at best, but the seperation still occurs.

The rep from Henry's said if water settles more than 48hrs they will not warranty the product. 48 hours! Are they nuts!? a good rain storm lasts more than 72 hours! So I have seperation where water will settle at 1/8-1/4" depth for a few days and they claim that's enough to void the warranty. That's insane!

Also, the ponding is where there are minor elevations from overlaped seems, which will always exist, especially from repairs, which means the product has a lousy warranty.

Whatever it is, the application was followed and it failed. That's all it comes down to. Switching materials. Bye bye Henry.
 
#22 ·
Ponding = water left over after the rain has stopped. Most manufactures have guidelines about this. Also most if not all coating manufactures require positive drainage. Although I don't like henry's products, with the exception of their aluma coating it doesn't sound like its all the materials fault.

Got a over all photo of the roof?
 
#23 ·
I don't think so. Even a roof with positive drainage will have "ponding" at the seam bumps. How long will it pond? If the rain lasts 3 days I doubt anyone can get it dry in 24 hours.
 
#26 ·
I don't think I'm the one off, Ponding according to manufactures is water standing on a roof after the rain has stopped. It has nothing to do with water flowing off of the roof during a rain. It has everything to do with what water can do just sitting on a roof heating and cooling. The reason the coating failed is one of the reasons I posted before.

Bad prep, moisture under the original roof. Hole in coating. Coating not comparable with patching material, one other thing I forgot was it could have not been installed properly, to thick or thin. Both are equally as bad. I'm not saying the installer has screwed up but one of these is the reason the coating has failed. It's their job to figure out why. I'm just posted suggestions.