keep replacing the boards until he is completely satisfied. send him T&M bill.
Color variations come w/ the territory of using real wood, as stated above. That much should be explained to the customer w/ finality.Does anyone have good written contract specifications to install Ipe decking?
My last customer is driving my carpenter crazy picking out boards because of color variations and saying the gap varies between the boards.
My carpenter always does a good job and I always get referrals from his jobs.
How can I tell the customer he's being too picky?
NO NO No I wasn't suggesting that it was you that was wining. I was saying it was your customer. In Most spec's all you should have to state is the type, size and grade. No reason to get any more detail then that. example Pressure Treated 2x4 S/Pine #2 and better. If your customer understands the Spec's it should be clear what to expect. The time for learning and shopping is over. You don't have a crystal ball that tells you what your customer doesn't or forgot to ask about what they just purchased.Ok I'll stop "winning" now and move on.
What I asked for is if someone had good specs to write in the contract to avoid it next time.
Sometimes the sells rep doesn't tell the customer everything may not be perfect because it's a natural product.
Thanks for all the comments and help.