I moved in my house on Long Island two years ago. It is a cape cod house pretty much nothing was ever done to this house it didn't even have a dishwasher. When you entered into the home there is a staircase directly in front of you that the door clears until it touched the bottom of the stringer on the left. There was a room to the left so the there wall a closet behind the door and the wall was finished on the left side of the staicase going all the way up stairs. We took out the closet behind the door and the wall up the fifth step just like the right side of the staircase which is opened with the stringer hiding underneath the steps. Now the left side of the wall is opened and the the two rooms are connected it looks 10000% better. However we now need to replace the staircase and due to wear and tear it has been through it seems more economical to replace the whole thing with an all oak staircase. My problem is there are about four stairbuilders and I dont trust any of them. They are slick people who seem very unprofessional. None of them are straightforward and some of complaint according to the towns consumer affairs. My question is how do I pick a good stairbuilder and what it the est way to make sure they do the right thing. What should the contract say? They all seem squemish when I mention referrals and refences. As if no one has ever asked them before. I am confused and at my wits end.
I would check them out like any other company. How long have they been in business? A walk through there shop to see stairs they're working on. Photo album of jobs, and references. Check with BBB, and Chamber of Commerece. Details on the contract of materials used, exact price, what they do and dont do, and most importantly date of install. Also local contractors should be able to refer a good stair builder. Bigger companys, from my experience, dont like to do existing homes/remodles. Because it is not as easy as taking out the old and outting in the new staircase. You will have some wall removal, framing, drywalling, taping, painting, and trim work to do. It is usually a bigger project than just a stair builder.