who else tried to wipe that hair off the screen?
What is the scrap mark on the coil from a screwdriver? How high is the damage 1.5"? First two tubes.Thanks for the reply Western. I thought it was from snow since it was only the first loop of the coil but the home owner is insistent that snow never builds up where the condenser is. I thought about the defrost issue as well but wouldn't the entire coil have the same damage if the defrost was the issue? I've observed many HP condensers just before they go into defrost and they all have frost building in bands all around the coil and not just on the first loop on the bottom. This is where I'm stumped.