Its ok to OCCASIONALLY throw a good customer a freebee, but to officially tell them as described is a bad idea, GMOD:thumbsup:
I agree with Gene. Promoting that concept is only asking for trouble. If you happen to do a little extra, well ok. Don't forget, once you touch something in a customers house, you own it! We have a standard 2 year warranty on labor and 10 year on tile jobs.Phil Rea talks about selling the benefits of hiring your company.
One of his ideas is to give a lifetime labor warranty on your projects and I agree with that.
Another idea is to tell the homeowner sometimes the crew may have a few minutes of down time and could do a free handyman job for them.
I think that is nuts!
What do you think about giving away free work?