How uncivil actions affect your wallet. Very Critical Subject!
For many years, I have been having a hard time dealing with customers, vendors, and employees. Recently, I was at the point where I could not talk to any customer on the phone without snapping. I was thinking that 90% of the people in this world are crazy, rude, and they sabotage everything that is sane.
The average person is rude and uncivil no less than 10 times every day and they don't even know this. The average person has no clue how much money even small uncivil actions cost them. I just read a book and it tells about how the uncivil actions of CEO's caused companies to go from top Fortune companies to bankruptcy and how bankrupt companies turned into billion dollar companies by implementing training programs that teach employees to treat each other in a civil way.
It is very important to understand the dynamics and how uncivil actions affect your wallet. It is really interesting to see how the CEO of Home Depot cause the company's stock to plummet because he was rude to his employees. It is intesting to see how people on top with the power abuse the people below them, all the way down the chain, and see how this affects the bottom line of the company. Learning about being civil includes building teams that work well together. It includes include items in the list below. Companies like Microsoft have huge multi-level programs for training employees to be civil and many companies do extensive research on an employee's civil habits before they are hired.
In just a few weeks, I believe this book has change the way I treat people so much people think I am not the same person. After reading this book, I realized that most people are rude. I realized how my employees were sabotaging other employees and now I am making my employees better team players. For the past few weeks, I have been treating everyone I come in contact with much nicer because this book made me realize that most people are rude and I have not been responsing with uncivil actions.
Better Workplace
These problems seem minor, but are consequential.
Abuse of power
Talking down to others
Not listening
Spreading rumors about employees
Not saying ‘please’ or ‘thank you’
Showing up late
Being snippy
Deameaning or derogatory remarks
Withholding information
Taking easy or more profitable tasks while leaving difficult and less profitable tasks for others
Failure to return phone calls
Leaving a mess for others to clean up
Shutting someone out
Paying little interest or showing little interest in someone’s opinions
Acting irritated when someone asks for a favor
Avoiding someone
Taking resources someone else needs
Throwing temper tantrums.
Interrupting conversation
Talking loud in common areas
Not introducing a newcomer
Inconsiderate
Tactless
Insensitive
Uncaring
Rude
Ignoring contributions
Thoughtless attempt to be funny
Body language and snide comments
Rolling eyes when you don’t agree.
Shouting out your opinion at a meeting to sway others.
What you are not going to do.
Passing jobs without explanations.
Passing jobs without finding a replacement nor without telling dispatcher
It doesn’t apply to me attitude
Following instructions
Statements regarding matters that are not your concern
Asking about matters that are not your concern.
I've read well over 100 self-help books, went to a Michael Gerber seminar, read his E-Myth books, and I thought I had learned some really important stuff until I read this book. I believe this book will make like for fun and your business more profitable.
The name of the book is 'The Cost Of Bad Behavior'. There are many examples of well-known companies that are fun and interesting to read about.
I've had only two company meetings with my employees after reading this book and there was major changes in their attitudes, for the better, in less than a few minutes. We talked about the items in the list, talked about how we can improve our lives by treating each other with respect and telling and helping each other when they see an uncivil action. We started working heavily on sabotage issues where employees were selfish and only cared about their fat pay checks. Now, employees are starting to see how being civil to people and how helping them will benefit them and the entire company. I feel we are at the beginning of something that is going to be great. By reading this book, I believe we are going to become a company that is more fun, more profitable, easier to manage, and more desirable by applicants.
This book helped me to look in the mirror and now I have a clear agenda with a more-promising future. This book helped me to realize that most people are rude. Not me! At least, not any more! By understanding how many people are uncivil and the affects, the rude actions of other people don't bother me any more. Now, I ignore rude actions, nothing bothers me, and I'm not prone to being uncivil to other people. Maybe, because my understanding has made me more apathetic. I'm that positive!
This book also talks about making sure your cusotmers have a 'good customer experience'. This is very critical because a 'bad customer experience' is the number one reason customers will not return. We discuss ways to give our customers a good customer experience at all out meetings. The employees get fairly excited because now they are part of a team that has a mission.
Also, I think this book gave me the knowledge I need and key to writing a good Mission Statement. I went went to many seminars and read a lot of books where Mission Statements were discussed and I never believed in writing a Mission Statement because they seemed stupid. This book has made me think different and helped me find the the statements I will write specifically for my company. These statements are going to be the commandments that employees will follow and the employees will be able to see their reasoning and how the statements affect the entire company and their wallets.
About one-fourth of the book discusses the reason uncivil actions cause most employees to quit their jobs and the cost to replace these employees. The book discusses how they implement programs where even the top CEO's are rated by employees and are fired for being uncivil. After reading this book you will have some good ideas to retain your employees.
I hope you get this book as soon as possible and write some posts with your thoughts.
For many years, I have been having a hard time dealing with customers, vendors, and employees. Recently, I was at the point where I could not talk to any customer on the phone without snapping. I was thinking that 90% of the people in this world are crazy, rude, and they sabotage everything that is sane.
The average person is rude and uncivil no less than 10 times every day and they don't even know this. The average person has no clue how much money even small uncivil actions cost them. I just read a book and it tells about how the uncivil actions of CEO's caused companies to go from top Fortune companies to bankruptcy and how bankrupt companies turned into billion dollar companies by implementing training programs that teach employees to treat each other in a civil way.
It is very important to understand the dynamics and how uncivil actions affect your wallet. It is really interesting to see how the CEO of Home Depot cause the company's stock to plummet because he was rude to his employees. It is intesting to see how people on top with the power abuse the people below them, all the way down the chain, and see how this affects the bottom line of the company. Learning about being civil includes building teams that work well together. It includes include items in the list below. Companies like Microsoft have huge multi-level programs for training employees to be civil and many companies do extensive research on an employee's civil habits before they are hired.
In just a few weeks, I believe this book has change the way I treat people so much people think I am not the same person. After reading this book, I realized that most people are rude. I realized how my employees were sabotaging other employees and now I am making my employees better team players. For the past few weeks, I have been treating everyone I come in contact with much nicer because this book made me realize that most people are rude and I have not been responsing with uncivil actions.
Better Workplace
These problems seem minor, but are consequential.
Abuse of power
Talking down to others
Not listening
Spreading rumors about employees
Not saying ‘please’ or ‘thank you’
Showing up late
Being snippy
Deameaning or derogatory remarks
Withholding information
Taking easy or more profitable tasks while leaving difficult and less profitable tasks for others
Failure to return phone calls
Leaving a mess for others to clean up
Shutting someone out
Paying little interest or showing little interest in someone’s opinions
Acting irritated when someone asks for a favor
Avoiding someone
Taking resources someone else needs
Throwing temper tantrums.
Interrupting conversation
Talking loud in common areas
Not introducing a newcomer
Inconsiderate
Tactless
Insensitive
Uncaring
Rude
Ignoring contributions
Thoughtless attempt to be funny
Body language and snide comments
Rolling eyes when you don’t agree.
Shouting out your opinion at a meeting to sway others.
What you are not going to do.
Passing jobs without explanations.
Passing jobs without finding a replacement nor without telling dispatcher
It doesn’t apply to me attitude
Following instructions
Statements regarding matters that are not your concern
Asking about matters that are not your concern.
I've read well over 100 self-help books, went to a Michael Gerber seminar, read his E-Myth books, and I thought I had learned some really important stuff until I read this book. I believe this book will make like for fun and your business more profitable.
The name of the book is 'The Cost Of Bad Behavior'. There are many examples of well-known companies that are fun and interesting to read about.
I've had only two company meetings with my employees after reading this book and there was major changes in their attitudes, for the better, in less than a few minutes. We talked about the items in the list, talked about how we can improve our lives by treating each other with respect and telling and helping each other when they see an uncivil action. We started working heavily on sabotage issues where employees were selfish and only cared about their fat pay checks. Now, employees are starting to see how being civil to people and how helping them will benefit them and the entire company. I feel we are at the beginning of something that is going to be great. By reading this book, I believe we are going to become a company that is more fun, more profitable, easier to manage, and more desirable by applicants.
This book helped me to look in the mirror and now I have a clear agenda with a more-promising future. This book helped me to realize that most people are rude. Not me! At least, not any more! By understanding how many people are uncivil and the affects, the rude actions of other people don't bother me any more. Now, I ignore rude actions, nothing bothers me, and I'm not prone to being uncivil to other people. Maybe, because my understanding has made me more apathetic. I'm that positive!
This book also talks about making sure your cusotmers have a 'good customer experience'. This is very critical because a 'bad customer experience' is the number one reason customers will not return. We discuss ways to give our customers a good customer experience at all out meetings. The employees get fairly excited because now they are part of a team that has a mission.
Also, I think this book gave me the knowledge I need and key to writing a good Mission Statement. I went went to many seminars and read a lot of books where Mission Statements were discussed and I never believed in writing a Mission Statement because they seemed stupid. This book has made me think different and helped me find the the statements I will write specifically for my company. These statements are going to be the commandments that employees will follow and the employees will be able to see their reasoning and how the statements affect the entire company and their wallets.
About one-fourth of the book discusses the reason uncivil actions cause most employees to quit their jobs and the cost to replace these employees. The book discusses how they implement programs where even the top CEO's are rated by employees and are fired for being uncivil. After reading this book you will have some good ideas to retain your employees.
I hope you get this book as soon as possible and write some posts with your thoughts.
