We've all had clients in the past that we just can't satisfy. Well, I've got one now
. It was a small exterior repair project just over 2k. Work was completed 7 weeks ago and it took the client 2 weeks to furnish a punch list. 3 of the 5 items on the punch list were addressed that day, but 2 have not been addressed because the client "had to think" about the options that I presented. That day the client agrees to pay me the balance due via credit card through a pay pal invoice but that never happens.
Since that point (5 weeks ago), the client has begun nitpicking everything else that we did saying "If I had done that, I would have done it like ........" Well, the client never made up their mind on the two remaining items, despite my repeated emails saying that we'd like to address those two items and then move on. Their final email said we'll pay you $315 less than what we owe you and we'll take care of those two remaining items.
After one or two more emails back and forth, I terminated the contract because they would not make up their mind nor let us finish the punch list. They're still offering to pay $315 less than what's owed. Question is should I take that and walk or turn it over to collections/ put a lien on the home? I offered them a settlement to pay $150 less (which was more than enough for the 2 remaining items) which upset them further.