Well after 4 years, I'm dealing with my first un-happy customer.
I gave her an estimate in July 10 of 2007.
She wanted to accept the estimate in late august in which I went through about 4 price increases at that time (if everyone remembers the increases through the summer of 2007).
I told her, I'm taking a loss, but I'll honor the price.
I asked for half down, to purchase materials, and I needed to beat another increase that happened the next week.
She got her down payment out, I purchased materials.
I was doing a roof, siding, window and wrap job south of town, and was about 7 weeks out.
Buy the time, we arrived to do the work, the weather was cold.
She was concerned her roof might not make it through the winter, so we agreed to start the roof, the following Monday, rather than put it off till spring (Materials already purchased).
Monday, was about 20 degree's, and it did start to snow. She was upset we did not already have the roof done, so we worked in the cold, as it was late November and the weather would not get any better until late April.
At about noon, she called, and asked that we hold off. By noon, Monday, the roof was already half off. It is a small 12 sq investment house.
At that point, we are obligated to finish.
She had concerns, that the weather was too cold, and wanted to wait until June to pay the other half, to make sure the roof does not leak (rain tested). I was NOT okay with it, but I did not lien the property, and sent her an invoice June 1st.
She refuses to pay the last $900 on the job. Because she says it's too cold to apply a shingle in November, and she has talked to many roofers. She says the installers were too young (I was 26 at the time). We are a shingle master company, installers are shingle master installers. The contract states nothing about removing a chimney, but she says we were suppose to remove it. I have offered to address any "problems" she has, and remove the chimney. Oh, she also stated in a letter after I produced the invoice again on June 1st, that her tenant stepped on a nail back in November.
My plan was to:
-Go to claims court
-get documents from CertainTeed. -cold weather application-
-Get a memo from the local inspector -cold weather application-
-I've inspected to ensure the shingles are sealed down (pictures taken)
-Offer in writing to take out the chimney (even if the contract does not call for it)
-Bring my certifications, license, insurance, application certification, company certification (we are the only ones in the county)
Anyone with experience similar, or advice, other documents that may help? Thanks in advance!
I gave her an estimate in July 10 of 2007.
She wanted to accept the estimate in late august in which I went through about 4 price increases at that time (if everyone remembers the increases through the summer of 2007).
I told her, I'm taking a loss, but I'll honor the price.
I asked for half down, to purchase materials, and I needed to beat another increase that happened the next week.
She got her down payment out, I purchased materials.
I was doing a roof, siding, window and wrap job south of town, and was about 7 weeks out.
Buy the time, we arrived to do the work, the weather was cold.
She was concerned her roof might not make it through the winter, so we agreed to start the roof, the following Monday, rather than put it off till spring (Materials already purchased).
Monday, was about 20 degree's, and it did start to snow. She was upset we did not already have the roof done, so we worked in the cold, as it was late November and the weather would not get any better until late April.
At about noon, she called, and asked that we hold off. By noon, Monday, the roof was already half off. It is a small 12 sq investment house.
At that point, we are obligated to finish.
She had concerns, that the weather was too cold, and wanted to wait until June to pay the other half, to make sure the roof does not leak (rain tested). I was NOT okay with it, but I did not lien the property, and sent her an invoice June 1st.
She refuses to pay the last $900 on the job. Because she says it's too cold to apply a shingle in November, and she has talked to many roofers. She says the installers were too young (I was 26 at the time). We are a shingle master company, installers are shingle master installers. The contract states nothing about removing a chimney, but she says we were suppose to remove it. I have offered to address any "problems" she has, and remove the chimney. Oh, she also stated in a letter after I produced the invoice again on June 1st, that her tenant stepped on a nail back in November.
My plan was to:
-Go to claims court
-get documents from CertainTeed. -cold weather application-
-Get a memo from the local inspector -cold weather application-
-I've inspected to ensure the shingles are sealed down (pictures taken)
-Offer in writing to take out the chimney (even if the contract does not call for it)
-Bring my certifications, license, insurance, application certification, company certification (we are the only ones in the county)
Anyone with experience similar, or advice, other documents that may help? Thanks in advance!
