Yeah get ready to suddenly not be in compliance.
I had to have WC, 1 Mil general liability, 100 mil commercial auto, & a w-9.
Week one they initially denied me. So I called compliance depot, the property manager, & my insurance guy all in a teleconference. At that point, compliance depot argued about the "verbiage" of my insurance certificate. Somehow, an industry standard form is not good enough. So we got that fixed and life is good, right?
The next friday, I get an email from compliance depot saying I am not in compliance. Another hour on the phone with the property managers boss, a different person @ compliance depot and once again my insurance guy and it sorted.
Rinse & repeat the next two fridays.
Apparently, there is no authoritive figure @ compliance depot. And because it's a call center with loosely trained phone jockeys, sometimes they won't record that they talked to you and update their system to show it.
This was my problem. After 4 weeks of teleconferences it turn out the people were not updating my profile.
And it costs $99/year.
From talking to my customers corporate offices, this is very common for their vendors to struggle with Compliance Depot and get approved. Corporate told me that because I am approved, the headaches aren't over and be prepared to go through this headache at least once a year.